PAULUS LYAKWATA

• Acquisition of new clients to the Bank within the Retail Banking division, as well as retention of existing clients.

• Deliver world class benchmarked customer service.

• Responsible for Branch budget

• Meeting agreed upon sales and profit targets.

• Marketing of bank’s products and services to existing as well as prospective clients

• Audit and Risk environment, benchmark and control.

• Maintaining and developing relationships with existing and new clients.

• Overall responsible for sound working environment and fulfillment of a staff management role, including performance management, recruitment career creation of development opportunities for branch staff.

• Treasury and ATM Custodian
• Branch overtime management
• SME credit applications
• HomeLoans credit applications
• Personal loans and Overdraft applications
• Vehicle finance applications

• Supervising and Controlling the running of the branch, staff, expenses and equipment, ATM and Treasury custodian
• Management of safe custody
• Checking and authorizing of teller transactions
• Control of Risk and maintenance of BROTA
• Staff training, meeting with staff and management
• Staffs leave approvals
• Customer Service Uphold making sure that all customers are attended to on time and adequately
• Care taker of all branch equipment and stock
• Controlling and processing of approved cash and bank stocks holding (Teller Treasury)

• Responsible for the sound working environment and supervision of Teller, foreign transactions and front line and back office
• Branch control reports
• Month end reconciliation and daily balancing of suspense accounts.

• Cash and Cheque deposits and withdrawals, Booking cash from senior teller, ATM balancing, Foreign transactions
• Attending to client queries, standing in for Sales Support and Enquiries Clerk
• Completing waste and teller reports daily

• Cash and Cheque deposits and withdrawals, Booking cash from senior teller, ATM balancing, Foreign transactions
• Daily teller reports.

• Training registration officials on the voters' registration system, setting up routers for data upload
• Assisting fellow IT field support when needed
• Troubleshooting the voters' registration system.