Paulina Shonghela

• Customs Clearance Process:Prepare, submit, and follow up on all necessary documentation for customs clearance (e.g., invoices, shipping bills, bills of lading, packing lists).Ensure compliance with all customs regulations and laws, including the timely payment of customs duties, taxes, and other applicable charges. Liaise with customs authorities and brokers to ensure smooth and timely clearance of goods.
• Coordination and Communication: Work with shipping agents, freight forwarders, and other logistics service providers to ensure timely movement of goods.
• Documentation and Compliance: Verify the accuracy of all shipping documents, including commercial invoices, certificates of origin, insurance certificates, and any other regulatory documents. Maintain accurate records of all import/export transactions, including tracking and filing of all customs-related documents.
• Tax and Duty Calculations: Calculate and process duties, taxes, and tariffs according to the laws and regulations of the destination country. Monitor changes in customs regulations, duties, and taxes to ensure that the company is compliant with the latest rules and regulations.
• Problem Solving and Issue Resolution: Work with customs (Namra) and other stakeholders to resolve disputes or clarify issues related to duties and taxes.
• Continuous Improvement: Identify areas for improvement in the customs clearance process to enhance efficiency, reduce delays, and minimize costs.

• Provided timely and accurate responses to customer inquiries via phone, email, and chat.
• Resolved customer complaints in a professional manner.
• Gathered customer feedback to help improve customer service processes.
• Maintained updated knowledge of products and services offered by the company.
• Identified customer needs and provided appropriate solutions.
• Assisted customers with product selection based on their individual requirements.
• Processed orders for customers quickly and efficiently.
• Followed up with customers after purchase to ensure satisfaction.
• Communicated effectively with other departments to resolve customer issues promptly.
• Troubleshot technical problems related to products or services provided by the company.
• Developed strategies to increase customer retention rates.
• Monitored incoming calls from customers, ensuring all were answered in a timely manner.
• Documented all customer interactions accurately in CRM system.
• Adhered to established policies when handling customer inquiries.
• Provided detailed information about products and services upon request.

Key Responsibilities:

• Transaction Monitoring: Continuously monitor financial transactions, accounts, and activities to detect unusual or suspicious patterns that may indicate fraud.
• Fraud Detection: Utilize fraud detection tools, software, and analytics to identify potential fraudulent transactions or activities.
• Investigation: Conduct thorough investigations into suspected fraud cases, gather evidence, and collaborate with law enforcement or legal authorities as needed.
• Reporting: Prepare and submit detailed reports on fraudulent activities, trends, and potential vulnerabilities to management and relevant stakeholders.
• Fraud Prevention: Develop and implement fraud prevention measures, policies, and procedures to mitigate potential risks.
• Customer Verification: Verify the identity of customers or clients through various means, such as document verification, background checks, or authentication methods.
• Collaboration: Work closely with other departments, including finance, customer service, and IT, to enhance fraud prevention and detection efforts.
• Regulatory Compliance: Stay up-to-date with relevant laws, regulations, and industry standards related to fraud prevention and ensure the organization's compliance.

• Planned and coordinated the daily workflow of warehouse operations.
• Developed, implemented and monitored standard operating procedures for warehouse staff.
• Maintained accurate inventory records and managed stock levels to meet customer demands.
• Ensured proper storage of goods in an orderly manner in designated locations within the warehouse.
• Supervised loading and unloading of goods from trucks, railcars and containers.
• Organized shipments by verifying items against shipping documents and ensured timely delivery of products to customers.
• Performed regular cycle counts to maintain accuracy of inventory records.
• Monitored the condition of all equipment used in the warehouse environment and maintained necessary safety standards.
• Prepared reports on material received, stored, shipped, returned or adjusted in accordance with established procedures.
• Resolved conflicts between vendors or customers concerning product quality or shipment discrepancies.
• Negotiated contracts with third-party logistics providers as needed.
• Tracked daily deliveries and shipments and verified application of proper inventory control disciplines.
• Performed hands-on shipping and receiving work periodically to support team and to keep fresh on actual day-to-day work.
• Analyzed budget and cost differentials and inventory levels and implemented or proposed solutions.