Patemoshela Shekupe Veiko
Rundu,KE
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest House Manager
D.O Guest House
10.2022 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided services efficiently and with high level of accuracy.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Office Administrator
Beaufort Guest House
11.2019 - 01.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Bookkeeper
Mukonda & Company
07.2014 - 07.2015
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
Education
Business Administration
Rundu Vocational Centre
Rundu06.2019
Junior Secondary Certificate
Oshitutuma Combined School
11.2002
Skills
- Quality Assurance
- Maintenance Services
- Staff Supervision
- Personalized Support
- Guest Accommodations
- Office Management
Certification
Business Administration NQA Level 3
Computer Certificate
Languages
Oshiwambo
Native language
English
Beginner
A1
Timeline
Guest House Manager
D.O Guest House
10.2022 - Current
Office Administrator
Beaufort Guest House
11.2019 - 01.2021
Bookkeeper
Mukonda & Company
07.2014 - 07.2015
Business Administration
Rundu Vocational Centre
Junior Secondary Certificate
Oshitutuma Combined School
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