Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Pankaj Ram

Africhahel Farmacia (Su) Lda
Haridwar
3
Languages
5
years of professional experience

Results-driven Shop Manager experienced in customer service, team leadership, and operations management. Enhanced sales through strategic inventory management and effective staff training while resolving issues to boost team performance and elevate customer experiences.

Work History

Shop Manager

3 Years 7 Months
Africhahel Farmacia (Su) Lda | 01.2023 - Current
  • Oversaw daily operations, ensuring compliance with health and safety regulations.
  • Managed inventory levels, optimizing stock replenishment processes.
  • Trained and mentored staff in customer service best practices.
  • Implemented promotional strategies to enhance product visibility and sales.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Responded to customer inquiries, resolving issues to maintain satisfaction levels.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Managed inventory control, cash control, and store opening and closing procedures.

Customer Service Representative

1 Year
Teleperformance | 01.2022 - 01.2023
  • Managed high-volume call queues while maintaining professionalism and efficiency.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with team members to share best practices and enhance service delivery processes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor of Arts - Political Science

Uttarakhand Board | Ason

Skills

Operations management
Inventory management
Health and safety
Cash management
Customer relations
Merchandising strategies
Training management
Team leadership
Budget control
Team collaboration
Staff onboarding
Employee motivation
Customer service

Languages

Hindi
Native or Bilingual
English
Professional Working
Portuguese
Professional Working

Timeline

Shop Manager

Africhahel Farmacia (Su) Lda
01.2023 - CurrentRead More

Customer Service Representative

Teleperformance
01.2022 - 01.2023Read More

Uttarakhand Board

Bachelor of Arts from Political Science
Read More
Pankaj Ram