Results-driven Shop Manager experienced in customer service, team leadership, and operations management. Enhanced sales through strategic inventory management and effective staff training while resolving issues to boost team performance and elevate customer experiences.
Work History
Shop Manager
3 Years 7 Months
Africhahel Farmacia (Su) Lda | 01.2023 - Current
Oversaw daily operations, ensuring compliance with health and safety regulations.
Trained and mentored staff in customer service best practices.
Implemented promotional strategies to enhance product visibility and sales.
Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
Responded to customer inquiries, resolving issues to maintain satisfaction levels.
Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
Managed inventory control, cash control, and store opening and closing procedures.
Customer Service Representative
1 Year
Teleperformance | 01.2022 - 01.2023
Managed high-volume call queues while maintaining professionalism and efficiency.
Resolved customer inquiries through effective communication and problem-solving techniques.
Collaborated with team members to share best practices and enhance service delivery processes.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Collaborated with team members to develop best practices for consistent customer service delivery.