Owen John Wallace Hatton
Windhoek,Cimbebasia
Summary
Results-driven professional with expertise in customer communication, sales support, and relationship building. Demonstrates exceptional skills in time management, client service excellence, leadership, and teamwork to optimise workflow organisation and ensure customer satisfaction. Adept at promoting brand awareness, implementing effective sales techniques, and maintaining stock control while fostering a positive attitude in all interactions. Committed to delivering outstanding results through problem-solving and a strong focus on customer needs.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
Work history
Workshop Controller
M&Z Motors Mercedes-Benz
07.2025 - 11.2025
- Oversaw all courtesy vehicles and client interactions, ensuring high levels of satisfaction.
- Facilitated workshop orders to optimise operational efficiency.
- Communicated effectively with clients to resolve inquiries and concerns.
- Managed workshop activities, guaranteeing timely service delivery.
- Handled extensions of all diagnostic machines with Namra.
Tutor
Windhoek International School
Windhoek
10.2024 - 12.2025
- Developed customised lesson plans to enhance student understanding of complex subjects.
- Facilitated engaging tutoring sessions that promoted critical thinking and problem-solving skills.
- Assessed student progress regularly and adjusted teaching strategies to meet individual needs.
- Collaborated with parents and teachers to ensure a comprehensive approach to student development.
- Offered homework assistance, bolstering understanding of classroom topics.
Padel Administrator & Manager
Wanderers Padel
Windhoek
03.2025 - 06.2025
- - Managed customer bookings, payments, and daily operations.
- - Organised events and improved client engagement.
- Managed day-to-day operations, ensuring smooth functioning of all padel activities.
- Implemented marketing strategies to promote events, increasing overall engagement and participation.
- Fostered relationships with clients and members, creating a welcoming community atmosphere.
Inspector
The Manager Body Corperate
Windhoek
01.2023 - 04.2025
- Conducted thorough inspections of properties to ensure compliance with safety standards.
- Evaluated maintenance requests and coordinated necessary repairs with contractors.
- Collaborated with management to develop and implement preventative maintenance programmes.
- Assessed building conditions and generated detailed reports for management review.
Sales assistant
Rooi Vlak Vark
Windhoek
01.2024 - 03.2025
- Assisted customers in product selection by providing tailored recommendations and comprehensive product knowledge.
- Managed inventory levels by monitoring stock and coordinating with suppliers to ensure timely replenishment.
- Delivered exceptional customer service by addressing inquiries and resolving issues to enhance overall shopping experience.
- Organised promotional displays and merchandising efforts to attract attention and encourage customer engagement.
Barista
How Do You Brew
09.2023 - 03.2025
- - Delivered high-quality customer service and handled POS transactions.
- Crafted high-quality beverages consistently to meet customer preferences and maintain satisfaction.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
Private Hockey Coach
Parents
01.2023 - 01.2025
- - Trained young athletes and communicated performance updates to parents.
- Developed customised training programmes tailored to individual athlete needs.
- Boosted morale with regular, constructive feedback.
- Attended coaching seminars regularly for professional development and staying updated on latest hockey techniques.
Education
High School Diploma -
Windhoek Gymnasium Private School
Bachelor - Marketing
NUST
Skills
- - Customer communication
- - Sales support & relationship building
- - Time management
- - Client service excellence
- - Leadership & teamwork
- - Problem solving
- Workflow organisation
- Customer focus
- Brand awareness promotion
- Stock control
- Positive attitude
- Sales techniques
Additional Roles
- Private Tutor – Windhoek International School (2024)
- Receptionist – All Jacks Fitness (2023)
- Assistant Coach – Windhoek High School (2023)
- Inspector – The Manager (2023)
Languages
English
Fluent
Afrikaans
Advanced
Affiliations
- hockey
- padel
- squash
- Electronic Game
References
References available upon request.
Timeline
Workshop Controller
M&Z Motors Mercedes-Benz
07.2025 - 11.2025
Padel Administrator & Manager
Wanderers Padel
03.2025 - 06.2025
Tutor
Windhoek International School
10.2024 - 12.2025
Sales assistant
Rooi Vlak Vark
01.2024 - 03.2025
Barista
How Do You Brew
09.2023 - 03.2025
Inspector
The Manager Body Corperate
01.2023 - 04.2025
Private Hockey Coach
Parents
01.2023 - 01.2025
Bachelor - Marketing
NUST
High School Diploma -
Windhoek Gymnasium Private School