MARIA NDILIMEKE NANDAGO
Summary
Experienced banker with excellent mathematical and analytical skills . Well organized and detail-oriented with great multitasking and task prioritization skills, Effective communicator with a highly professional attitude in managing clients queries and identifying selling opportunities.
Overview
10
10
years of professional experience
Work History
ADMIN SUPPORT CLERK
Bank Windhoek
11.2021 - Current
- Increased customer service success rates by quickly resolving issues.
- Ensure that all the instructions from clients are carried out on time and accurately.
- Supervise Tellers and Enquiries Departments and ensure that things are carried out according to procedures.
- Ensure that all administration work of the branch is running effectively.
- Reconciliation of all branch accounts.
- Process all Electronic and Internal Transfers of the clients.
- Documentation of clients applications.
TELLER
Bank Windhoek | Outapi
10.2016 - 11.2019
- Processed customer transactions promptly, minimizing wait times
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
ENQUIRY CLERK
Bank Windhoek
01.2020 - 10.2021
- Responsible for attending to clients, dealing with queries, providing correct information
- Responsible for identifying selling opportunities and leads them when necessary to correct departments
- Demonstrated respect, friendliness and willingness to help wherever needed
- Maintained energy and enthusiasm in fast-paced environment.
INTERN
National Planning Commission
11.2013 - 05.2014
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Analyzed problems, identified solutions and made decisions.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Certificate - Fundamental Credit
Corporate Finance Institute
Britain,Columbia 01.2023
Postgraduate Gradute Diploma - Business Administration
University of Namibia
04.2022
Bachelor Of Technology - Economics
University of Science And Technology
04.2018
Skills
- Administrative Management
- Customer Satisfaction
- Administrative Procedures
- Data Archiving
- Sales Strategies
- Risk Assessment
- Compliance Assessments
- Business Support
CANDIDATES BANKER TRAINING
Bank Windhoek
Jan-April 2016
Modules
- Credit
- Collateral
- Product Knowledge
- Teller
- Enquiries
REFERENCES
Ms. Loini Eelu
Cell: + 264 81 129 7114
Branch Manager
Bank Windhoek Outapi
Ms Esther Nelago Angula
Cell: + 264 11285422 Tell : + 264 612933374
Public Relation Officer
Ministry Of Education
Timeline
ADMIN SUPPORT CLERK
Bank Windhoek
11.2021 - Current
ENQUIRY CLERK
Bank Windhoek
01.2020 - 10.2021
TELLER
Bank Windhoek | Outapi
10.2016 - 11.2019
INTERN
National Planning Commission
11.2013 - 05.2014
Certificate - Fundamental Credit
Corporate Finance Institute
Postgraduate Gradute Diploma - Business Administration
University of Namibia
Bachelor Of Technology - Economics
University of Science And Technology
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