Olivia Shambekela Onesmus
Windhoek
Summary
As an adaptable and driven individual with proven ability to manage tasks and communicate effectively. I demonstrate strong organisational skills and proficiency in Microsoft applications. Being an individual that is committed to leveraging skills for continued professional growth in a dynamic and fostering working environment.
I am always prepared to contribute to operational efficiency and support within the role I am placed in.
Overview
2
2
Languages
7
7
years of post-secondary education
7
7
years of professional experience
Work history
Supervisor: Collections Admin
Bank Windhoek
Windhoek, Namibia
2025.06 - Current
- Improved housing arrears collection by managing stop orders, records, and account administration.
- Administered and controlled stop orders for housing clients, coordinating with finance (GIPF) and HR teams to ensure timely processing and compliance.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
- Compiled essential data into spreadsheets, improving clarity and accessibility of business performance insights.
- , 'Managed over 50 customer calls per day', batching over 20million per month.
Bancassurance Service Consultant
Bank Windhoek
Windhoek, Namibia
2021.04 - 2025.05
- Developed comprehensive business strategies to deliver client objectives.
- Assisted teams with implementing new recommendations and revising instructions for staff.
- Delivered customised training programmes to improve workforce skills and knowledge.
Collections Clerk
Bank Windhoek
Windhoek, Namibia
2019.06 - 2021.03
- Implemented strategies for prompt bill payments, reducing company losses.
- Scheduled regular follow-ups with clients; ensured timely debt repayments.
- Maintained a professional demeaner in challenging conversations whilst dealing with difficult conversations about finances.
- Prepared reports on collections activity contributing towards strategic planning efforts.
- Enhanced knowledge of financial laws through continuous professional development.
Education
Bachelor of Commerce in Law - Law
STADIO NAMIBIA
Windhoek, Khomas 2024.01 -
Project Management Certification (NBBS) - Project Mangement Short Course
NUST
Windhoek, Khomas 2019.09 - 2019.09
Cambridge Level - Matric
Academia High School
Windhoek, Khomas 2000.01 - 2006.10
Skills
- Customer service
- Data analysis
- Financial planning
- Attention to Detail
- Confidentiality maintenance
- Debt recovery
- Verbal communication
- Decision-making
- Organisational skills
- Financial reporting
Languages
English
Fluent
Afrikaans
Advanced
Affiliations
- Urban gardening
- Swimming
- Volleyball
Timeline
Supervisor: Collections Admin
Bank Windhoek
2025.06 - Current
Bachelor of Commerce in Law - Law
STADIO NAMIBIA
2024.01 -
Bancassurance Service Consultant
Bank Windhoek
2021.04 - 2025.05
Project Management Certification (NBBS) - Project Mangement Short Course
NUST
2019.09 - 2019.09
Collections Clerk
Bank Windhoek
2019.06 - 2021.03
Cambridge Level - Matric
Academia High School
2000.01 - 2006.10