OFENI LUKAS
Walvis Bay | Erongo
Summary
An inquisitive and engaging individual with a passion for learning and connecting with others. Known for a friendly and approachable demeanor, always eager to explore new horizons and share experiences. A valuable team player with a genuine interest in personal growth and knowledge sharing. Friendly and hardworking Assistant Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues.
Overview
9
9
years of professional experience
Work History
Front of House Supervisor | Head of Waiters
Godenfang Restaurant
Walvis Bay
01.2021 - 01.2025
Facilitated customer service by supporting waitstaff and addressing inquiries.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Delegated work to staff, setting priorities and goals.
- Analyzed performance data and identified areas needing improvement or additional resources.
Waiter
Anchors at Jetty Restaurant
01.2018 - 01.2020
Taking orders: Input orders into the POS system and communicate special requests to the kitchen
Serving food and drinks: Deliver food and drinks to tables in a timely manner
Ensuring customer satisfaction: Check on customers throughout their meal and ensure food is hot and cold
Clearing tables: Reset tables for the next customer and remove dirty plates
Handling payments: Handle cash and credit card transactions and make change accurately
Assisting with opening and closing: Help with opening and closing duties as needed
Maintaining cleanliness: Ensure tables are clean and maintain a clean and safe work environment
- Provided excellent customer service to ensure repeat customers.
Bartender
Anchors at Jetty Restaurant
01.2016 - 01.2018
Education
High School Diploma -
Kuisebmund Secondary School
Kuisebmund01-2015
Skills
- Management Skills
- Creativity
- Critical Thinking
- Leadership
- Reservation management
- Table management
- Staff motivation
- Workplace safety
- Point of sale systems
- Quality control
- Guest relations
Languages
- English
- Afrikaans
REFERENCE
Lindi Dreyer +264811488006
(Current owner of Godenfang restaurant and old owner of Anchors at the jetty restaurant)
Martine Behr +264816262535
(Current owner of Godenfang restaurant and old owner of Anchors at the jetty restaurant)
PERSONAL DETAILS
- DATE OF BIRTH | 18 APRIL1995
- ID NUMBER | 95041800596
- GENDER | MALE
- CRIMINAL RECORD | NONE
Timeline
Front of House Supervisor | Head of Waiters
Godenfang Restaurant
01.2021 - 01.2025
Waiter
Anchors at Jetty Restaurant
01.2018 - 01.2020
Bartender
Anchors at Jetty Restaurant
01.2016 - 01.2018
High School Diploma -
Kuisebmund Secondary School