O'BRIAN SIBEA
Windhoek,Khomas
Summary
A dedicated professional with a strong focus on process improvement and a result-driven mindset. Demonstrates resilience to stress and flexibility, ensuring exceptional customer service through effective multitasking and attention to detail. Committed to data protection compliance, aiming to leverage these skills in advancing organisational goals.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Call centre agent
FNB Namibia
Windhoek, Khomas
2023.10 - Current
- Utilised multi-line telephone systems for efficient call handling.
- Fulfilled administrative duties such as filing, copying and emailing documents when required.
- Assisted in training new staff members, fostering a supportive work environment.
- Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
- Built long-term client relationships through exceptional customer service skills.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Performed data entry tasks to keep records up-to-date and organised.
- Reached out to established clients to follow up after sales and offer new products and services.
- Followed up customer queries to check provided solutions met expectations.
- Acted as first point of contact for customer issues and queries.
Education
Grade 12 - Accounting
Caprivi Senior Secondary School
Katima Mulilo, Zambezi Region 2020.01 - 2020.11
Skills
- Process improvement suggestions
- Resilient to stress
- Result-Driven mindset
- Flexible
- Customer Service
- Multitasking
- Attention to detail
- Data protection compliance
Affiliations
- Listening to music
- Watching football
References
References available upon request.
Timeline
Call centre agent
FNB Namibia
2023.10 - Current
Grade 12 - Accounting
Caprivi Senior Secondary School
2020.01 - 2020.11