Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Work Availability
Timeline
CustomerServiceRepresentative
Norberto Vahekeni

Norberto Vahekeni

Windhoek

Summary

Dedicated ICT and Network Security Professional with expertise in risk assessment and incident response management, committed to building robust security infrastructures. Proven problem-solving abilities and strong communication skills facilitate effective collaboration on cybersecurity initiatives. Focused on continuous learning to implement innovative solutions that tackle evolving threats.

Overview

16
16
years of professional experience

Work History

Information Technology Security Consultant

Kokule Technologies
Windhoek, Namibia
03.2022 - 07.2024
  • Keep informed about the latest trends, threats, and countermeasures in cybersecurity.
  • I provided expert technical guidance to clients to effectively manage and resolve computer security incidents.
  • I installed antivirus software, firewalls, and other essential systems to effectively protect my clients' devices.
  • I conducted patch updates on client devices, which included both laptops and desktops.
  • Increased client awareness of security measures to reduce potential risks.
  • Managed the installation of structured cabling projects and configured various wireless devices, including access points, routers, and switches.
  • I ensured the protection of data by performing regular backups and preserving its integrity.
  • Managed Identity Access Management (IAM) on clients' devices.
  • I collaborated with a Managed Security Service Provider (MSSP) to conduct vulnerability assessments of systems and networks.
  • I volunteered to mentor students who are studying Cybersecurity and Information Security.
  • I identified issues, analyzed information, and provided solutions to problems.
  • I provided services to customer locations within the specified time frames.
  • Addressed issues, enhanced operations, and delivered outstanding service.
  • Improved communication skills through regular interactions with clients.

Senior Network and Security Administrator

Namibia Water Corporation
Windhoek
09.2008 - 03.2022
  • Performed provisioning, configuration management, fault management, performance management, security management and other network management tasks.
  • Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.
  • Researched and recommended new technologies and strategies for improving network performance and security.
  • Created and documented policies, procedures, and standards for network management.
  • Maintained a flexible schedule and responded to after-hours and weekend emergencies.
  • Implemented recovery strategies to safeguard against network outages by establishing a redundant wireless link between the production network and the disaster recovery site.
  • Provided technical assistance for LAN, WAN, WLAN, Internet, and VPN connectivity to remote offices.
  • Provided support for OT SCADA systems and handled authentication services for mobile devices.
  • Worked together with service providers, such as Managed Security Service Providers (MSSPs) and Internet Service Providers (ISPs), to ensure compliance with Service Level Agreements (SLAs).
  • Managing the creation and removal of user accounts in Microsoft Active Directory.
  • Coordinated communication between internal teams regarding changes within the network environment.
  • Guided junior team members in security tasks, enhancing their skills.
  • Oversaw the implementation of communication technologies, including VoIP and video conferencing.
  • Utilized the Center for Internet Security (CIS) benchmarks to evaluate the effectiveness of current security measures.
  • Offered preventive awareness to harden personnel against intrusion vectors such as phishing, ransomware and more.

Education

GED -

Ongwediva Training College
Oshana Region
11-1983

Skills

  • Effective Time Management
  • Clear communication, reporting and documentation
  • Collaborative Teamwork
  • Analytical Thinking and Critical Analysis
  • Analytical Problem-Solving
  • Business Continuity Planning & DR
  • Cybersecurity frameworks(NIST CSF 20)
  • Telecommunications systems knowledge(Siemens HiPath PABX)
  • Network Security Management
  • Windows Server OS & MS Office Suite
  • FortiGate Appliances
  • Cisco Networking Equipment
  • IBM QRadar SIEM
  • Security Risk Assessment

Accomplishments

I C T & C Y B E R S E C U R I T Y P R O J E C T S:

SD-WAN Project, Namwater - Grunau Desalination Plant: Project lead in the in-house design and implementation of an SD-WAN solution, saving N$37200.00 annually on WAN circuit and Internet connection.

Von Bach WLAN Internet connection TVTC campus, Okahandja: As the project lead, I was responsible for designing and implementing the WLAN connectivity at the TVTC campus. This enabled students to have

access to anytime, anywhere connectivity, allowing them to log on to the e-learning portal and download study materials without the need to attend classes in person. This initiative not only saved energy but also office space.

WAN Bandwidth & Fiber Connection Upgrade, Namwater Offices: Project lead to upgrade the WAN connectivity of all 10 regional offices to Fiber in collaboration with Telecom Namibia. Following the implementation, 95th percentile availability was attained, resulting in enhanced production efficiency and infrastructure monitoring.

Virtual Collaboration - Video Conferencing, Namwater Regional Offices - x4: Led the implementation of Video Conferencing at regional offices, resulting in savings on S&T allowances, travel, fuel, fleet, and accommodation, as well as improved on-site leadership availability.

Vulnerability Assessment & PenTesting(VAPT) Namwater IT Headquarters: During this exercise, I led the project conducted by the external third-party Sense-Post to test the resilience of Namwater's Information Technology infrastructure and oversaw the implementation of the recommendations.

Languages

English
First Language
Portuguese
Intermediate (B1)
B1

Certification

Credly Digital Badges:
https://www.credly.com/users/norberto-vahekeni

LinkedIn Profile:

www.linkedin.com/in/norberto-vahekeni-01b678114

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Information Technology Security Consultant

Kokule Technologies
03.2022 - 07.2024

Senior Network and Security Administrator

Namibia Water Corporation
09.2008 - 03.2022

GED -

Ongwediva Training College

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Norberto Vahekeni