Summary
Overview
Work History
Education
Skills
References
Educationalbackground
Personal Information
Languages
Timeline
Generic

Nikodemus UUSHONA

Oshakati

Summary

Efficient Support Agent with expertise in customer service, technical troubleshooting, and conflict resolution. Known for high productivity and swift task completion. Strong communication, empathy, and problem-solving skills ensure positive outcomes in customer interactions. Approach challenges with patience and a solution-focused mindset, contributing to team success and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Commercial Support Agent

Telecom Namibia
OSHAKATI
11.2020 - Current
  • Answer phone calls and emails, Providing Support and guidance to customers as required
  • Process Orders and ensure timely delivery of products to customers
  • Working with sales team to meet and Exceed sales targets
  • Assist with data entry and other administrative tasks as required
  • Handling of cash and Credit card transactions Accurately and Efficiently
  • Provided technical assistance to customers via phone and email, troubleshooting issues with software applications.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

Higher Diploma - Human Resources Management & Development

International Universty Of Management ( IUM)
11-2018

Grade 12 - NSSC

Negumbo SSS
Onaanda,Omusati Region
11-2012

Skills

  • Proficient With Microsoft Office Applications
  • Proficient in Task Prioritization
  • Verbal Communication Proficiency
  • Effective Multitasking
  • Meticulous Approach to Accuracy
  • Data Entry Proficiency
  • Strong Customer Service Skills
  • Proficient in cash handling and POS systems
  • CRM Software

References

  • Mrs Nelly Tshikongo, Commercial Supervisor, Telecom Namibia, 0855510192, 065223040
  • Miss Lovisa Mateus, 0855510261, 065223016

Educationalbackground

Higher Diploma in Human resources management & development, 2014-2018, Grade 12 (NSSC), 2012, Negumbo SSS

Personal Information

  • ID Number: 92122600357
  • Place of Birth: Omusati Region
  • Health Status: Good
  • Criminal Record: None
  • Date of Birth: 12/26/92
  • Gender: Male
  • Nationality: Namibian
  • Marital Status: Single

Languages

OSHIWAMBO
First Language
English
Proficient (C2)
C2
OSHIWAMBO
Proficient (C2)
C2

Timeline

Commercial Support Agent

Telecom Namibia
11.2020 - Current

Higher Diploma - Human Resources Management & Development

International Universty Of Management ( IUM)

Grade 12 - NSSC

Negumbo SSS

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Nikodemus UUSHONA