NIKITA HEYNS
Windhoek
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Home Based German Speaking Sales Consultant
Lufthansa In Touch Company
04.2024 - Current
- Created detailed sales presentations to communicate product features and market data
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory
- Increased overall revenue sales through effective salesmanship and great negotiation skills
- Evaluated customer purchase requirements and recommended best-fit company offerings
- Responded to telephone requests for information
- Retained consistent client base by conducting market research to develop brand strategy.
Volunteer Reservationist and Front of House
Naankuse Wildlife Experience
01.2023 - 04.2024
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Worked closely with front desk to achieve full occupancy of property.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Generated and reported performance metrics to management to inform decision-making.
- Maintained awareness of types of rooms available in different resort locations.
- Handled billing information over phone.
- Resolved various issues and discrepancies for customers.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Produced and shared customer service reports to support management decision-making.
Warehouse Manager
Tupperware
01.2023 - 01.2024
- Worked well independently and on a team to solve problems
- Served as a friendly, hardworking, and punctual employee
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Remained punctual and professional at all times
- Demonstrated fearlessness and determination.
Packer
Tupperware
05.2022 - 12.2022
- Assembled cartons, crates and containers to prepare for shipping
- Obtained, moved and sorted products and materials
- Accomplished production goals by working with speed and accuracy
- Assembled customer orders from stock and packed items in boxes
- Sealed containers or materials using glues, fasteners and tape
- Reviewed packing slips and other documentation to properly box requested items for shipment
- Assisted customers with shipping inquiries
- Transferred packaged product from packaging to recipient or stock
- Reported safety or workflow concerns to leadership for further investigation.
Accounting Assistant
Tupperware
04.2022 - 08.2022
- Calculated income and social security tax deduction
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files
- Monitored loans and accounts payable to confirm payments are current
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks
- Performed financial calculations for amounts due, interest charges and balances
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment
- Coded invoices and other records to maintain organized and accurate records
- Calculated and produced checks for utilities, taxes and other operational payments
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable
- Matched orders with invoices and recorded required information
- Performed bookkeeping and accounting consulting services
- Recorded debit, credit and account transactions in computer spreadsheets and databases
- Prepared and processed payrolls
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
Assistant Warehouse Manager
Tupperware
01.2020 - 01.2021
- Answered all customer queries with friendliness and expertise
- Managed other Warehouse Workers and worked with team leaders to enhance productivity
- Maintained, inspected, and organized the warehouse
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets
- Established and maintained good relations with customers, vendors and transport companies
- Trained staff on material handling processes to reduce shipping times.
Security Officer
Tupperware
11.2019 - 12.2020
- Utilized excellent surveillance skills to ensure security and safety
- Implemented and enforced all security procedures
- Ensured the privacy and security of a customer's files every step of the way
- Checked identification of all persons entering the facility
- Contributed to team effort by working to achieve stated goals.
Education
Bachalor in Hospitality Management And Tourism - undefined
Unicaf Online
Windhoek, Khomasundefined
Delta secondary school Windhoek (DSSW)
WindhoekSkills
- Attention to Detail
- Reliable and Punctual
- Tagging and Labeling
- Multitasking and Prioritization
- Decision Making
- Quality Assurance
- Willingness to Learn
- Packing Optimization
- Cleaning and Organization
- Documentation and Recordkeeping
- Integrity and Dependability
- Heavy Lifting
- Flexible and Adaptable
- Clear Communication
- Time Management
- Critical Thinking
- Crew Management
- Data Entry
- Microsoft Office
- Hand and Power Tools
- Team Collaboration
- Word Processing
- Basic Mathematics
- Work Well Under Pressure
- Problem-Solving
- Deadline Management
- Microsoft Office Suite
- Problem Solving
Languages
English
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Home Based German Speaking Sales Consultant
Lufthansa In Touch Company
04.2024 - Current
Volunteer Reservationist and Front of House
Naankuse Wildlife Experience
01.2023 - 04.2024
Warehouse Manager
Tupperware
01.2023 - 01.2024
Packer
Tupperware
05.2022 - 12.2022
Accounting Assistant
Tupperware
04.2022 - 08.2022
Assistant Warehouse Manager
Tupperware
01.2020 - 01.2021
Security Officer
Tupperware
11.2019 - 12.2020
Bachalor in Hospitality Management And Tourism - undefined
Unicaf Online
undefined
Delta secondary school Windhoek (DSSW)
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