Nicolene Grundeling
Windhoek
Summary
Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
WAITRESS & BARTENDER
The Handle Bar
Windhoek
09.2022 - 07.2023
- Performed stock taking and restocking duties to ensure product availability.
- Provided friendly and efficient service to customers at a busy local eatery.
- Handled cash and credit transactions, ensuring proper change was given to guests.
- Took and processed food and drink orders accurately using GAAP point-of-sale system.
- Coordinated table management, focusing on guest engagement.
- Led bar operations, providing high-quality beverage service.
- Maintained cleanliness and organization of dining area throughout shifts.
- Developed positive relationships with regular customers through friendly conversation.
- Period: 9 months.
- Reference: Svenja Schneider.
- Tel: 081-427-3745
ASSISTANT MANAGER
Eden Chalets Lodge
Windhoek
10.2021 - 12.2021
- Managed income and expense statements to ensure accurate financial reporting.
- Performed invoicing and filing tasks to maintain organized financial records.
- Processed bookings efficiently, streamlining overall operations.
- Conducted cash ups to verify daily transactions and balances.
- Period: 3 months.
- Reference: Karlien Dengler.
- Tel: 081-242-2629
ADMINISTRATOR
Afro Installations
Windhoek
05.2021 - 07.2021
- Managed office administration, ensuring efficient operations and workflow.
- Processed invoices accurately to maintain financial records.
- Handled email correspondence to facilitate communication with clients.
- Organized filing system for easy access to documents.
- Prepared quotations to support sales efforts.
- Dealt with Social Security matters.
- Managed debtors to ensure timely payments and minimize outstanding balances.
- Period: 3 months.
- Reference: Hella Froese
- Tel: 081-124-5152
Education
Bachelors of Business Management - Business Management
Namibia University of Science And Technology
Windhoek, Namibia04-2026
High School Diploma -
Windhoek Gymnasium Private School
Windhoek, Namibia10-2020
Skills
- GAAP expertise
- Pastel familiarity
- Office administration
- Presentation creation
- Personable and approachable
- Organizational efficiency
- Communication proficiency
- Ability to learn quickly
Languages
Afrikaans
First Language
English
Upper Intermediate (B2)
B2
German
Beginner (A1)
A1
Certification
- Code: B
- First issue: 31/03/2021
Timeline
WAITRESS & BARTENDER
The Handle Bar
09.2022 - 07.2023
ASSISTANT MANAGER
Eden Chalets Lodge
10.2021 - 12.2021
ADMINISTRATOR
Afro Installations
05.2021 - 07.2021
Bachelors of Business Management - Business Management
Namibia University of Science And Technology
High School Diploma -
Windhoek Gymnasium Private School
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