Tanja Hayward
Swakopmund
Summary
Dynamic and results-driven professional with extensive experience as a Secretary at Telecom Namibia, excelling in customer service and digital file management. Proven ability to enhance office efficiency through effective communication and meticulous attention to confidentiality. Skilled in requisition processing, ensuring seamless operations and fostering positive client relationships.
Professional hairstyling expert with strong background in delivering high-quality hair care and styling services. Skilled in cutting, coloring, and styling techniques, with focus on modern trends and customer satisfaction. Effective team collaborator, adaptable to changing needs, and driven to achieve outstanding results for clients.
Overview
28
28
years of professional experience
Work History
Hairstylist and Owner
Self-employeed
01.2010 - Current
- Provided personalized consultations by assessing clients' needs and preferences.
- Supported training of new staff by sharing techniques and salon protocols.
- Performed color treatments to enhance overall look and meet client specifications.
- Restocked products and materials to ensure smooth operation throughout the day.
- Processed payments, entering sales in register for prompt customer service.
- Promoted salon products to clients by highlighting advantages and applications.
Secretary
Zambezi Private School
01.2008 - 12.2009
- Established office procedures, priorities, and deadlines
- Fielded incoming calls and took detailed messages
- Maintained advanced knowledge of Microsoft Office and common office software
- Operated photocopier and distributed document copies to relevant staff
- Answered multi-line phone system, determining next steps to assist staff and customers
- Reorganized filing systems for better efficiency and more streamlined processes
- Uphold strict confidentiality of sensitive information
- Used scanner, printer and common office IT equipment
- Developed positive customer relations with new clients and customers
- Managed calendars, updated staff schedules and booked travel plans
- Answered phone calls and directed them to appropriate departments or personnel
Office Manager
Myburgh Bouers
01.2003 - 12.2005
- Placed orders, monitored usage, and coordinated stocking to control office supplies
- Impressed visitors by creating beautiful and welcoming reception area
- Updated personnel records to document promotions, performance reviews, and other employee transactions
- Oversaw mail services and pick up and drop offs of crucial supplies and materials
- Collaborated with administrative staff on billing, accounts payable, and other financial tasks
- Implemented efficient filing systems for paper and electronic documents
- Handled confidential information with discretion, including sensitive HR matters
Livestock Procurement Clerk
Farmers Meat Market
12.2002 - 12.2003
- Processed invoices, receipts, and other financial documents related to livestock procurement
- Negotiated prices with suppliers and carriers for purchase of livestock
- Monitored industry trends in order to anticipate fluctuations in demand or pricing for livestock commodities
- Evaluated livestock quality and weight to determine market value
- Coordinated transportation logistics for purchased livestock
- Developed relationships with new suppliers in order to expand sourcing options
Consultant
Multichoice and Mtc Aspasia Agency
01.2001 - 12.2002
- Developed customized solutions to address client needs and improve operational efficiency
Secretary
Pikkies Bodies
01.1998 - 01.1999
- Developed positive customer relations with new clients and customers
- Answered multi-line phone system, determining next steps to assist staff and customers
- Collected signatures from authorized personnel when needed submitting forms contracts invoices requiring approval signature collection prior submission completion deadlines
Secretary
Telecom Namibia
01.1997 - 01.1998
- Answered multi-line phone system, determining next steps to assist staff and customers
- Fielded incoming calls and took detailed messages
- Operated photocopier and distributed document copies to relevant staff
Education
Zambezi Private School
Katima Mulili, Namibia12.2009
Skills
- Letter writing
- Phone reception
- Requisition processing
- Office correspondence
- Equipment sterilization
- Accounts receivable and payable
- Digital file management
- Reception functions
- Phone etiquette
- Confidentiality
- Customer service
- Schedule management
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- Quick learner
Languages
Afrikaans
English
Timeline
Hairstylist and Owner
Self-employeed
01.2010 - Current
Secretary
Zambezi Private School
01.2008 - 12.2009
Office Manager
Myburgh Bouers
01.2003 - 12.2005
Livestock Procurement Clerk
Farmers Meat Market
12.2002 - 12.2003
Consultant
Multichoice and Mtc Aspasia Agency
01.2001 - 12.2002
Secretary
Pikkies Bodies
01.1998 - 01.1999
Secretary
Telecom Namibia
01.1997 - 01.1998
Zambezi Private School
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