Ngumatjiua Kaiko

Key Responsibilities

• Manage inventory levels, reducing stock shortages, overages and monitor stock levels, place orders for new merchandise, and receive deliveries.
• Delegate work to staff, setting priorities, and goals.
• Collaborate with the marketing department on advertising initiatives that target potential customers.
• Investigate theft incidents and report findings to management promptly.
• Use the Point of Sale register system to complete transactions.
• Resolve customer complaints in a timely manner, while maintaining positive relationships.
• Mentor newly hired staff in upselling techniques to improve sales.
• Balance cash registers at the end of each shift, in accordance with company policies.
• Train new employees on store policies, customer service techniques, and sales procedures.
• Recruit and train new employees to meet job requirements.
• Process cash and card transactions with the POS system and cash register.
• Prepare and submit bank deposits.
• Answer phone calls regarding product availability, or pricing.
• Resolve customer complaints in a timely manner.
• Compared merchandise invoices to items actually received.
• File paperwork related to receiving goods, or returning items.
• Preparing bank deposits, reconciling cash accounts, and ensuring accurate financial records.
• Provide excellent service and attention to customers when face-to-face or through phone conversations.
• Recognized by management for providing exceptional customer service.
• Manage household errands, and other essential duties.
• Partnered with marketing team to create original content for social media channels.
• Assisted in the production of promotional videos and photoshoots.
• Evaluates applicant resumes against job requirements to determine which applicants should be contacted for interviews.
• Assist in employee recruitment, hiring, and interview processes.
• Liaised between management and employees by relaying work information, adjustments and grievances.
• Helped with employee transfers and referrals.
• Resolves conflicts between customers and staff members in a professional manner.
• Operate cash registers and process transactions, including sales, returns, and exchanges.
• Answer customer inquiries regarding product features, pricing, and availability.
• Handle returns and exchanges according to company policies.
• Operates First National Bank's Cash Plus service, which allows customers to deposit and withdraw cash within our shop.

Key Responsibilities

• Managed a team of sales representatives, ensuring high levels of customer service, and sales performance.
• Sourced, recruited, and built a talented and successful team that increased sales.
• Handled high-volume sales with cash, credit, and gift card transactions, balancing the cash drawer at the end of the shift.
• Answered store and merchandise questions and led customers to wanted items.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Recommended, selected and located merchandise based on customer desires.
• Described merchandise and explained use, operation and care.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Taught junior employees proactive strategies to meet operational and sales goals.
• Built customer loyalty through follow-up communication with customers after each purchase transaction.
• Collaborated with the HR department to recruit, hire, and onboard new sales staff.
• Cleaned shelves and counters to maintain organized store.
• Provided customer service to customers by answering product and service questions; resolving product and service problems; fulfilling requests for information.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
• Collaborated with the marketing department to plan and execute promotional events and campaigns.
• Managed daily cash flow of store operations as well as reconciling weekly deposits with bank statements.
• Assisted in developing promotional activities such as special offers, discounts, contests.
• Processed customer transactions accurately and efficiently using the Odoo POS system, ensuring smooth checkout and high customer satisfaction.
• Maintained accurate records of employee attendance, leave requests, overtime hours.
• Managed the ordering process for new products and supplies needed for the shop.
• Handled customer complaints professionally and efficiently.
• Processed a high volume of transactions daily, accurately handling cash, card payments, and gift cards, while maintaining a positive and efficient customer experience.
• Led the successful launch and operation of a new branch, leading a team to success. Hiring and training staff, implementing operational processes, and managing the daily operations for two years.

Key Responsibilities

• Cleaned shelves and counters to maintain organized store.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Assisted customers with selecting merchandise based on their individual requirements.
• Created window displays that were attractive and inviting for shoppers.
• Assisted in the preparation and execution of physical inventory counts.
• Increased store sales by cross-selling complementary items.
• Resolved customer issues and provided excellent customer service while using the POS system.

Key Responsibilities

• Presented training information via role playing, simulations and team exercises.
• Ran a team of five field sales representatives.
• Developed training materials, including manuals, guides and handouts.
• Identified customer needs by asking questions and advising on best solutions.
• Provided training, coaching, and support for new and existing Sales Representatives.
• As a training manager, one of my tasks was to recruit, run interviews, and work in the field.

Key Responsibilities

• Promoted the Wernhill Park Christmas Campaign by motivating the shoppers to take part in the competition and guiding them through the USSD entry mechanic.