NGONYOFI NDAIPAWA SET

Professional Experience: City Police IT & Operations

Systems Development & IT Management

• Project Leadership: Directed the full lifecycle of IT projects, from research and prototyping to implementation and change management for enterprise systems.
• Infrastructure Maintenance: Managed server architectures, storage upgrades, and hardware/software provisioning while ensuring data integrity and redundancy.
• Security & Governance: Drove IT governance improvements and executed critical security patching to protect against intrusions and ensure system reliability.
• Performance Optimization: Analyzed complex server issues and utilized reporting tools for forecast analysis to support executive decision-making.

Strategic Communications & Digital Branding

• Digital Content Strategy: Managed multi-channel social media campaigns, creating all visual and written content to engage specific target demographics.
• Brand Management: Executed specialized branding projects, including fleet zonal numbering and high-visibility signage using CorelDraw and vinyl systems.
• User Experience: Collaborated with stakeholders to identify technology gaps and improve system usability for officers and staff.

Drone Operations & Aviation Management

• Flight Coordination: Served as Lead Remote Pilot, responsible for planning patrol routes, filing flight plans, and managing mission altitudes for safety and efficiency.
• Aviation Safety: Conducted comprehensive pre-flight checklists and monitored real-time navigational instruments to ensure regulatory compliance.
• Technical Maintenance: Performed post-flight inspections and collaborated with crew chiefs on maintenance reports and check flights.

IT Technical Support | Regional Library

• System Administration: Maintained network security and data integrity through automated system backups, database management, and configuration tracking.
• Infrastructure Support: Installed, configured, and repaired hardware, software, and peripheral equipment; utilized diagnostic tools to replace non-functional components.
• First-Line Troubleshooting: Resolved hardware and network issues as the primary point of contact, providing patient technical guidance and step-by-step support to end-users.
• Asset Management: Managed comprehensive records for equipment servicing, warranties, and system performance reports to optimize library technology uptime.

Network & Systems Engineering

• Infrastructure Design: Led end-to-end network design and setup, including physical cabling, device configuration, and optimization of local and cloud-based connectivity.
• Server & Email Administration: Managed user accounts and configurations for Sun-Solaris and Microsoft Exchange servers, including Google Mail, SMTP, and IMAP/POP protocols.
• Systems Deployment: Directed large-scale operating system rollouts and software upgrades, resolving complex configuration and deployment conflicts.
• Proactive Maintenance: Maintained 24/7 network uptime during peak traffic periods through advanced troubleshooting and streamlined repair procedures.
• Connectivity Solutions: Expertly diagnosed and corrected faults to restore critical user access to local networks and cloud storage environments.