Nghimufe Lukas Kushinga
Windhoek,KH
Summary
Goal-oriented Senior Sales Representative with 4 years of experience in FMCG/FINTECH industry. Known professionally for coordinating and mentoring sales personnel to promote workplace morale and productivity. Highly skilled in account maintenance and customer service. Energized Senior Sales Representative dedicated to building client relationships and developing high-end accounts. Promoting an unwavering commitment to customer service and support. Effective Senior Sales Representative focused on exceeding customer expectations by delivering an exemplary level of service. An engaging personality skilled in cross-selling and closing methods. A high-performing individual knowledgeable in various types of technology. Industrious Senior Sales Representative with undeniable potential in generating great leads. Consistently exceeded sales goals. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
11
11
years of professional experience
Work History
Senior Sales Representative
DPO-PAY
03.2022 - Current
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
- Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Implemented updated marketing strategies to earn top division ratings and increase customer base by 80%
Sales Executive
IP-Cosmo
02.2021 - 02.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Draught Technician/Customer Service Representative
Namibia Breweries Limited
01.2013 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled customer inquiries and suggestions courteously and professionally
Education
BBA - Business Management (Honors)
University Of Science And Technology (NUST)
Windhoek07.2024
Some College (No Degree) - Control & Instrumentation
Western Province Technical College
Cape TownSome College (No Degree) - Diploma Business Management
Southern Business School (SBS)
WindhoekSkills
- Product and Service Knowledge
- Maintaining Customer Database
- Network Development
- Sales Forecasting
- Campaign Support
- Client Correspondence
- New Business Opportunities
- Complex Problem-Solving
- Strategic Sales Planning
- Cold Calling
- Site Visits
- Sales Goals
- Lead Identification
- Regional Sales and Support
- Customer Support
- Key Account Generation
- Information Updates
- Market Research
- Account Management
- Outbound Sales Calling
- Microsoft Excel
- CRM Management
- Cross-selling and upselling
Languages
Oshiwambo, Afrikaans
Native language
English
Proficient
C2
Timeline
Senior Sales Representative
DPO-PAY
03.2022 - Current
Sales Executive
IP-Cosmo
02.2021 - 02.2022
Draught Technician/Customer Service Representative
Namibia Breweries Limited
01.2013 - 06.2020
BBA - Business Management (Honors)
University Of Science And Technology (NUST)
Some College (No Degree) - Control & Instrumentation
Western Province Technical College
Some College (No Degree) - Diploma Business Management
Southern Business School (SBS)
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