Nelson Olabanji
Swakopmund, Erongo
Summary
Friendly and organized individual with a strong focus on delivering exceptional customer service and ensuring smooth front-desk operations. Skilled in communication, multitasking, and maintaining a welcoming environment for clients and guests. Experienced in managing schedules, handling inquiries, and coordinating daily activities. Eager to contribute to the success of the team as a reliable and professional receptionist.
Overview
7
7
years of professional experience
Work History
Sales and Customer Service Specialist
LILIAN SELF CATERING ACCOMMODATION
Windhoek
01.2019 - 12.2024
- Improved customer service wait times to mitigate complaints.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- Performed data entry of customer orders into the company's order management system.
Shelf Stocker (Holiday Job)
Ocean View Spar
Swakopmund
11.2017 - 12.2017
- Organized shelves and displays, removed damaged or expired merchandise and replenished and rotated stock.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Responded quickly to customer inquiries regarding product availability or pricing information.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
Education
High School Diploma -
Namib High School
Swakopmund11-2018
Bachelor of Informatics (Incomplete/2021-2024)
Namibia University of Science And Technology
WindhoekSkills
- Organizational Skills
- Communication Skills
- Time Management
- Problem-Solving
- Attention to Detail
- Customer Service
- Proficiency in Office Software
- Team Collaboration
- Event Coordination
- Adaptability
Languages
English
First Language
Afrikaans
Advanced (C1)
C1
Timeline
Sales and Customer Service Specialist
LILIAN SELF CATERING ACCOMMODATION
01.2019 - 12.2024
Shelf Stocker (Holiday Job)
Ocean View Spar
11.2017 - 12.2017
High School Diploma -
Namib High School
Bachelor of Informatics (Incomplete/2021-2024)
Namibia University of Science And Technology
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