Nelago N Frans
Windhoek
Summary
Versatile operations assistant with a strong background in client engagement and inventory management. Adept at streamlining processes, managing customer communications, and supporting hospitality operations to foster a seamless guest experience and operational excellence.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Operations Assistant
Gondwana Collection Namibia (Pty) Ltd
Windhoek
04.2019 - Current
- Www.gondwana-collection.com
- Coordinated daily operations to support guest services and hospitality functions.
- Assisted with inventory management and procurement processes.
- Facilitated communication between departments to enhance workflow.
- Managed customer inquiries and reservations through phone and email communication.
- Utilized reservation systems to update and maintain accurate guest information.
Storage Manager
Safari Drive
01.2016 - 03.2019
- Maintained accurate records of inventory transactions such as product movement, location changes, and quantity adjustments.
- Assisted clients with queries, providing direction, instruction, and support during rental handover.
- Assisted clients during breakdowns, coordinating timely support and solutions.
Education
Certificate - Office Administration Certificate Level 4
International Lingua College
windhoek04-2019
Skills
- Customer service coordination
- Client support
- Travel coordination
- Fleet management
- Invoice management
- Document management
Certification
- International Training College Lingua, Certificate in Business Administration (NQF Level 4)
Personal Information
- Citizenship: Namibian
- Date of Birth: 05/05/91
- Gender: Female
- Marital Status: Single
Timeline
Operations Assistant
Gondwana Collection Namibia (Pty) Ltd
04.2019 - Current
Storage Manager
Safari Drive
01.2016 - 03.2019
Certificate - Office Administration Certificate Level 4
International Lingua College