Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Neila Jansen Van Rensburg

Rundu

Summary

High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

29
29
years of professional experience

Work History

Regional Manager

Sefalana Cash & Carry Namibia PTY Ltd
Rundu
09.2023 - Current
  • Analyzed regional financial data to identify areas of growth opportunities.
  • Collaborated closely with Human Resources department on matters related to employee relations.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed monthly reports from individual districts regarding sales figures and other metrics.
  • Implemented quality control measures to uphold company standards.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assisted district managers in developing marketing plans for their respective districts.
  • Managed regional operations including inventory control, staffing levels, logistics, customer service.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created and maintained relationships with key customers in the region.
  • Maximized branch revenue by optimizing daily operations.
  • Resolved conflicts between customers and employees within the region.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed inventory and supplies to ensure materials were available when needed.

Retail Store Manager

Kavango Ok Foods
Rundu
09.2019 - 09.2023
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Built and maintained strong working relationships with team members.
  • Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Developed and maintained store policies and procedures.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Drafted detailed reports on store performance for upper management review.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Coordinated special events such as promotions or seasonal displays.
  • Increased store sales by cross-selling complementary items.

Wholesale Manager (Hyper)

Sefalana Cash & Carry Namibia PTY Ltd
Windhoek
08.2017 - 08.2019
  • Monitored customer feedbacks and complaints to ensure timely resolution of issues and improved customer satisfaction.
  • Managed day-to-day operations of the wholesale department including budgeting, forecasting, staffing and scheduling requirements.
  • Developed and implemented strategies to increase sales volume and profitability of the wholesale department.
  • Maintained relationships with existing customers while prospecting for new ones.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Retail Assistant Manager

Kavango Ok Foods
Rundu
06.2010 - 07.2017
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Supported management team in developing action plans for addressing underperforming areas.
  • Maintained a neat, clean, organized work environment that meets company standards.
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Delegated work to staff, setting priorities and goals.
  • Cultivated loyal customer base by providing excellent customer service.
  • Developed promotional strategies to increase sales and profitability.
  • Monitored inventory levels and reordered merchandise as needed.
  • Performed daily opening and closing duties including cash handling and reconciliation.
  • Executed all merchandising directives accurately according to planograms.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Responded promptly to customer inquiries or complaints regarding products or services.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reconciled returns and exchanges quickly while following established procedures.
  • Investigated stock discrepancies through regular audits of backroom locations.
  • Coordinated with vendors for product availability and delivery schedules.
  • Worked effectively in team environments to make the workplace more productive.

Retail Store Manager

Rundu Spar
Rundu
10.2005 - 07.2010
  • Recruited, trained and managed a team of 20+ employees.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Analyzed financial data to identify areas of improvement or cost savings opportunities.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Developed and maintained store policies and procedures.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Structured HR consulting services to support clients during organizational developments and changes.

Store Manager

Metro Cash & Carry
Oshakati
03.2004 - 09.2005
  • Implemented successful business strategies to increase revenue and target new markets.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Ensured compliance with safety regulations and company policies.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Developed relationships with suppliers to negotiate better prices.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored inventory levels and placed orders to restock shelves.
  • Monitored progress by establishing plans, budgets and measuring results.

Store Manager

Metro Cash & Carry
Oshakati/Ondangwa
03.2002 - 03.2004
  • Implemented successful business strategies to increase revenue and target new markets.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Store Manager

Metro Cash & Carry
Ondangwa
02.2001 - 03.2002
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed inventory and supplies to ensure materials were available when needed.

Liquor Store Manager

Metro Cash & Carry
Ondangwa
01.2000 - 02.2001
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained a high level of customer service standards, ensuring customers were greeted promptly and courteously.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Organized merchandise displays to attract customers' attention while maximizing space utilization.
  • Cleaned and restocked aisles through shifts to maintain customer-ready store.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Resolved customer complaints in a professional manner, escalating issues when necessary.
  • Delegated work to staff, setting priorities and goals.

Liquor Store Manager

Metro Cash & Carry
Rundu
02.1999 - 02.2000
  • Maintained a high level of customer service standards, ensuring customers were greeted promptly and courteously.
  • Organized merchandise displays to attract customers' attention while maximizing space utilization.
  • Cleaned and restocked aisles through shifts to maintain customer-ready store.
  • Resolved customer complaints in a professional manner, escalating issues when necessary.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Minimized product loss with proper rotation and handling of bottles, cans and cases.
  • Managed pricing structure for items within assigned departments according to corporate guidelines.
  • Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
  • Overseeing store operations on a daily basis, including overseeing staff, managing stock levels and handling customer inquiries.

Buyer

Metro Cash & Carry
Rundu
02.1998 - 02.1999
  • Negotiated with selected suppliers to obtain lowest unit cost.
  • Developed product purchasing and sales strategies according to company budgets.
  • Drafted requests for quotes from vendors for comparison shopping purposes.
  • Maintained records of all purchases including item descriptions, costs, quantities received.
  • Worked with suppliers to expedite open purchase orders and shipments in-transit.
  • Resolved any discrepancies between purchase orders and actual receipts of goods or services.
  • Developed relationships with vendors to secure better prices and payment terms.
  • Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.

Receiving Manager

Metro Cash & Carry
Rundu
07.1996 - 02.1998
  • Implemented bar coding system to identify location and quantities of requested items.
  • Ensured accuracy in recording product information into inventory system.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Created and enforced policies and procedures for entire logistics team.
  • Consistently met company and department objectives within budget and time constraints.
  • Received and staged incoming inventory for movement to storage or sales floor.
  • Managed and organized the receiving of all incoming shipments.
  • Kept stockroom free of hazards, working efficiently and properly organized.

Education

High School Diploma -

Grootfontein Secondary School
Grootfontein Secondary School
11-1989

Skills

  • Inventory management
  • Customer service
  • Sales strategy
  • Sales orientation
  • Business planning
  • Interpersonal communication
  • Client relationship building
  • Team building practices
  • Policies and procedures
  • Leadership skills
  • Action plans
  • Sales forecasts
  • Regional planning
  • Sales management
  • Staff management
  • Financial analysis

Languages

English
First Language
Portuguese
Proficient (C2)
C2
Afrikaans
Proficient (C2)
C2

Timeline

Regional Manager

Sefalana Cash & Carry Namibia PTY Ltd
09.2023 - Current

Retail Store Manager

Kavango Ok Foods
09.2019 - 09.2023

Wholesale Manager (Hyper)

Sefalana Cash & Carry Namibia PTY Ltd
08.2017 - 08.2019

Retail Assistant Manager

Kavango Ok Foods
06.2010 - 07.2017

Retail Store Manager

Rundu Spar
10.2005 - 07.2010

Store Manager

Metro Cash & Carry
03.2004 - 09.2005

Store Manager

Metro Cash & Carry
03.2002 - 03.2004

Store Manager

Metro Cash & Carry
02.2001 - 03.2002

Liquor Store Manager

Metro Cash & Carry
01.2000 - 02.2001

Liquor Store Manager

Metro Cash & Carry
02.1999 - 02.2000

Buyer

Metro Cash & Carry
02.1998 - 02.1999

Receiving Manager

Metro Cash & Carry
07.1996 - 02.1998

High School Diploma -

Grootfontein Secondary School

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Neila Jansen Van Rensburg