Nehepo Kalongela

Previous Employment: Welwitschia Insurance Broker (WNIB)

2002 - 2015

Appointed Junior Clerk April 2003.

Promoted to Senior Administration Clerk July 2003.

Promoted to Administrative Assistant for Annual Homeowners book in 2004.

Promoted to Broker sales - Personal lines 2005.

Promoted to Senior Broker Sales - Personal lines 2008.

Recognised for Overall excellence customer service and contributing to the company's Brand and Image 2008.

King Price Insurance Namibia

Started as sales consultant 2016 - 2017

Generated new business through direct sales and customer engagement (Call Centre)

Assisted clients with suitable insurance solutions based on their needs.

Achieved monthly sales targets while aligning with company objectives.

Maintained excellent customer service standards.

Supported sales team in achieving targets by providing guidance and resources.

Manage and supervise sales consultants to achieve company targets.

Provided coaching , mentoring and performance support to team members.

Monitoring sales performance and productivity.

Conducted quality assessments to ensure compliance with customer service standards.

Contacted quality assessment within the call centre environment.

Listened to and evaluated sales calls for quality, compliance and customer service standards.

Assisted in identifying training opportunities and process improvements.

Led initiatives to improve customer retention through targeted strategies.

Manage customer retention initiatives and strategies.

Handled escalated customers' concerns and cancellations request.

Developed and implemented solutions to enhance customer satisfaction and loyalty.

Worked closely with various departments to improve retention outcomes. (Call Center)

Managed customer inquiries regarding retention and policy adjustments.

Handled customer retention enquiries and policy review.

Assist clients in maintaining suitable insurance cover.

Build and mantain postive and lasting relationships withclients.

Resolve customer concerns professionally and effective.

Promoted customer loyalty by delivering excellent service.

Maintained accurate customer records and retention documents.

Collaborate effectively with colleagues and management to achieve company objectives.