NDATEELELA P. SHITULEIPO
Windhoek
Summary
A dynamic and results-driven executive with over 7 years of experience in claims management, risk assessment, and strategic leadership within the [insurance/healthcare/finance] industry. Known for delivering operational excellence and fostering innovation, [Name] is a transformational leader with a proven track record in leading high-performing teams to achieve measurable improvements in claims processing, cost management, customer satisfaction, and compliance. N is adept at creating and executing strategic initiatives that streamline claims operations, improve productivity, and enhance the overall customer experience while ensuring regulatory compliance and minimizing risks.
Overview
11
11
years of professional experience
Work History
Medical Provider Management Officer
MVA FUND HEADQUARTERS
Windhoek
04.2016 - Current
- Assist supervisor with monthly pay runs
- Resolve inquiries and complaints promptly
- Prepare reports and maintain accurate records
- Authorize and oversee timely payment disbursements
- Investigate claim details to assess liability and coverage
- Communicate claim decisions clearly and professionally
- Identify and report potential fraud or suspicious activities
- Supervise interns within the unit working on special projects
- Engage in continuous professional development and training
- Verify and collect necessary documentation for claim processing
- Assess, process and validate claims efficiently, ensuring data accuracy
- Assist with claim-related audits, investigations, and compliance reviews
- Liaise with service providers and stakeholders to ensure timely payments
- Deliver quality customer service and provide proof of payments as needed
- Ensure compliance with company policies, industry regulations, and legal requirements
Board Member
YOUTH IN AGRICULTURE
02.2020 - 10.2022
- Participated in the review and approval of funding for youth in agriculture development projects
- Supported initiatives aimed at skill-building, civic education, and youth in agriculture empowerment
- Assisted in creating partnerships with private sector organizations to support youth programs
- Developed and executed strategic plans to promote youth involvement in agriculture
- Advocated for policies supporting youth in the agricultural sector
- Secured funding and partnerships for youth agricultural programs
- Organized workshops and training to enhance skills in agriculture
- Fostered collaboration with government, NGOs, and private sectors
Volunteer - Youth in Agriculture
YOUTH IN AGRICULTURE
01.2019 - 03.2020
- Guiding and leading interns
- Participated in initiatives to promote youth involvement in agriculture
- Advocated for policies supporting youth in the agricultural sector
- Organized workshops and training to enhance skills in agriculture
- Engaged in activities fostering collaboration with government, NGOs, and private sectors
Records Officer
MVA FUND HEADQUARTERS
Windhoek
03.2015 - 03.2016
- Developed the unit’s scanning policy
- Developed records management policy, file plan, and records manual
- Facilitated the transition of manual records to electronic
- Managed records accessibility, retrieval, and maintenance
- Maintained company databases for efficient information retrieval
- Provided guidance on records storage and retrieval procedures
- Managed and streamlined information requests, ensuring timely and accurate responses to internal and external stakeholders
- Contributed to government records initiatives by providing strategic insights and supporting policy development through active participation in meetings and special projects
Administrative Officer
HOUSE OF LIBERTY MINISTRIES-ONGWEDIVA
Ongwediva
11.2013 - 02.2015
- Company Overview: (NGO)
- Organized, classified, and maintained records for easy retrieval
- Oversaw document filing, scanning, and indexing for accurate record-keeping
- Handled treasury functions, including banking and financial transactions
- Managed calls and inquiries, enhancing operational efficiency
- (NGO)
Records Officer Inter
MINISTRY OF GENDER, EQUALITY, AND CHILD WELFARE
07.2014 - 08.2014
- Managed correspondence to ensure seamless communication
- Digitized, indexed, and maintained records for efficient retrieval
- Oversaw referencing and records management to support administrative operations
Education
Master of Business Administration - Management
International University of Management
WindhoekHonors Degree - Records and Archives Management
University of Namibia
WindhoekDiploma - Records and Archives Management
University of Namibia
WindhoekSkills
- Data Analysis
- Strategic Leadership
- Records Management Specialist
- Strong customer service Orientation
- Excellent Communication
- Emotional Intelligence
- Problem Solving Abilities
- Time Management abilities
- Project management
Board Of Directors Memberships
Youth in Agriculture, 02/01/20, 10/01/22
References
- Mr. Ndatulumukwa Haikali, Deputy Head: Economic and SMEs Cooperation, Chinese Embassy, +264-81-319-5615, +264-81-140-9223
- Mr. Christian Amweenye, Manager: Finance and Investments, Motor Vehicle Accident Fund, +264-81-378-5577, +264-61-289-7002
- Ms. Marlyn Da Kock, Head: Human Capital, Motor Vehicle Accident Fund, +264-81-206-1327, +264-61-289-7037
Notable Accomplishments
I dont think I have any, maybe we can discard this one.
Other Non Academic Qualifications
- Code B Driver’s License
- Defensive Driving Certificate (Advance Driving Academy 2024)
Timeline
Board Member
YOUTH IN AGRICULTURE
02.2020 - 10.2022
Volunteer - Youth in Agriculture
YOUTH IN AGRICULTURE
01.2019 - 03.2020
Medical Provider Management Officer
MVA FUND HEADQUARTERS
04.2016 - Current
Records Officer
MVA FUND HEADQUARTERS
03.2015 - 03.2016
Records Officer Inter
MINISTRY OF GENDER, EQUALITY, AND CHILD WELFARE
07.2014 - 08.2014
Administrative Officer
HOUSE OF LIBERTY MINISTRIES-ONGWEDIVA
11.2013 - 02.2015
Master of Business Administration - Management
International University of Management
Honors Degree - Records and Archives Management
University of Namibia
Diploma - Records and Archives Management
University of Namibia
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