NDASILWOHENDA T NDILINAWA

Systems Implementation & Maintenance

• Managed the maintenance and optimal performance of critical enterprise applications and data systems, resolving technical issues and executing system upgrades.
• Led the implementation, testing, and deployment of new application features, collaborating with development teams to ensure seamless integration and functionality.

Business Analysis & Process Improvement

• Led business process re-engineering initiatives to optimize data workflows and enhance operational efficiency by documenting requirements and implementing streamlined solutions.
• Automated key Management Information System (MIS) reports, providing data-driven insights to stakeholders and supporting strategic decision-making.

User Support & Collaboration

• Resolved a high volume of application incidents, achieving a 99% system uptime rate and ensuring seamless system operation.
• Acted as a liaison between technical and business teams to troubleshoot complex system issues, enhancing user experience and facilitating effective system utilization.
• Developed comprehensive system documentation and user guides to facilitate user training and support.

• Collaborates with stakeholders to design and implement automation solutions using Power Platform tools.
• Ensures smooth integration of new systems and automated processes with existing IT infrastructure.
• Leverages knowledge of Power BI and SQL to analyze data and derive actionable insights.
• Uses data analysis techniques to identify trends and patterns that inform business strategies.
• Develops training materials and conducts sessions to onboard users to new systems and processes.
• Provides ongoing support to end-users encountering issues with integrated systems.
• Employs Agile methodology to analyze business needs and requirements.
• Continuously learns emerging technologies and industry trends relevant to system integration and automation

• Document and report all system problems to Application & Infrastructure Support teams.
• Provide training to various teams on newly build system monitoring dashboards.
• Monitoring for file integration on Linux OS .
• Creating user accounts, reset passwords, create groups on Active Directory and all required Peripheral systems, etc
• Monitor Data Centre & distributed environments and report incidents and faults to Data Centre Facilities team.
• Facilitate Core System & related peripheral systems EOD/BOD.