Ndahambelela N Haikela
Otjiwarongo
Summary
Results-driven customer care and accounting professional with extensive experience at Namwater and Shikongo Business Accountants. Expertise in utilizing SAP and Excel to optimize operational efficiency, contributing to significant improvements in customer satisfaction and financial process streamlining. Demonstrates a commitment to continuous learning and adapting to new software applications, supported by a strong work ethic.
Overview
10
10
years of professional experience
Work History
Customer Care Clerk
Namwater
Ondangwa
11.2018 - Current
- Complete new customer application forms, and co-ordinate tasks for water connections
- Process customers' data on SAP, such as customer accounts, supply points and add supply Points to master data create invoices for new connections and invoice release
- Create and maintain an updated database for new customers on SAP system
- Prepare monthly new application report for future planning and reference
- Update customer complain register on daily basis and report monthly for prompt action
- Register, make copies, sort, and file records of customer applications forms and account related documentations for future reference
- Assist with cashiers' work during peak period
- Receive and calculate readings on a daily basis from rural water supply customers for payment
- Annually issue payments cards to rural customers for monthly recording of water consumptions
- Trace rural customer payments on SAP for lost payment cards to ensure payment continuity
- Trace scheme tariffs and Local Water account for rural customers to ensure accurate calculations of monthly bills
- Check customers balance and provide them with their monthly statements for payment purposes
- Initiate and recommend reversal of wrong entries (in case of double connection fee/incorrect amount charged to customers) to ensure correct customer balances
- Facilitate change of offtake ownership or cost centres to ensure the correct ownership for billing purposes
- Updating of replaced water meters to ensure correct information for billing purposes
- Perform Reception duties
- Assist with water readings compilation and capturing
- Assist with Debtors related queries when required
- Handle cutting list of defaulting customers
Cashier
Namwater
Oshakati
08.2017 - 10.2018
- Receive all cash payments and allocate receipts to appropriate accounts in the Cash Journal on SAP system
- Distribute petty cash as per company policy
- Prepare daily banking and reconciliation of bank transactions
- Attending to customer queries
- Provision of cash for purchasing and advance payments
- Verify invoice of suppliers
- Create Purchase Requisitions
- Change Purchase Requisitions
- Prepare Creditors Reconciliations
- Attend to suppliers Queries
- Create Purchase Orders
Assistant Accountant(contract)
Shikongo Business Accountants(SBA)
Windhoek
02.2016 - 07.2016
- Audit files preparation and attendance
- Taxation administration (Vat, Paye, Income tax, Import)
- Drafting of quotes and invoicing clients
- Financial statements preparation and presentation
- Daily cash up, direct cash deposit and recon
- Pastel Payroll
- Capturing and filling invoices and necessary documents
- Liaison with Inland Revenue, Social Security, Bipa, Sme and Employment Equity commission
- Bookkeeping
- Follow up on debtors and reconcile
- Payments Receipt and Accounts Recons
- Company Registrations (PTY, CC, Ngo's)
- Business Registration
Internship: Finance and Accounting
Namwater Head Office
Windhoek
07.2015 - 01.2016
- Customer Registration
- Debt collection
- Sent Tax Invoices and statements
- Attend to customer queries
- Look up customer balances on SAP and water readings
- Filling of agreement contracts
- Sent emails
- Receive all cash payments and allocate receipts to appropriate accounts in the Cash Journal
- Distribute petty cash as per company policy
- Prepare daily banking
- Clear all receipts and cheque payments on SAP
- Filling
Education
Applied Diploma - Accounting and Auditing
Anzi Institute
01.2025
Postgraduate Diploma - Business Administration
University of Namibia
01.2020
B.B.A (Honors) -
The University of Burdwan
India01.2014
Senior Secondary Certificate -
Paresis Secondary School
Otjiwarongo01.2010
Junior Secondary Certificate -
Paresis Secondary School
01.2008
Skills
- Ms-Word
- Excel
- PowerPoint
- SAP
- Internet usage
- Learning new software applications
- Bilingual environment
- Ambitious
- Hardworking
- Energetic
Accomplishments
- Obtained scholarship from Indian Council For Cultural Relation, 2011
- Ranked 'A' in S.S.C. merit list
- Student Representative Council, 2010
- Won best student award by 'Paresis Secondary School', 2005-2009
- Won first prize in exposure, 2012
- Ranked third place in university of Burdwan, 2013-2014
- Attended Customer Care training, 03/2020
- Training for SAP Requisition, 2021
- Training for Microsoft Excel, 2022
References
- Mr Lubasi, Namcol Regional Office, 0812496961
- Mr Ayan Ranjan Ganguly, Cyber Research and Training Institute affiliated to University of Burdwan, India, +919474375426
- Miss Ester Haikela, Accounting Clerk, 0812180275
- Mr Job Horohua, Debtors accountant, 061 712144
- Ms Monika Iita, Area Accountant, +264812435354
- Mr Paulus Nuyoma, Artisan, 0812977842
Career Statement
I am ambitious, energetic and enthusiastic with a keen eye for detail and knowledge in the use of Microsoft excel and SAP, willing to undertake further training and development and possess a desire to launch my accounting career. To make positive contribution as part of your dynamic and well reputed organization in a position where my abilities, technical, management, decision making and communication skills will be utilized and enhanced and seeking a position.
References
References available upon request.
Timeline
Customer Care Clerk
Namwater
11.2018 - Current
Cashier
Namwater
08.2017 - 10.2018
Assistant Accountant(contract)
Shikongo Business Accountants(SBA)
02.2016 - 07.2016
Internship: Finance and Accounting
Namwater Head Office
07.2015 - 01.2016
Applied Diploma - Accounting and Auditing
Anzi Institute
Postgraduate Diploma - Business Administration
University of Namibia
B.B.A (Honors) -
The University of Burdwan
Senior Secondary Certificate -
Paresis Secondary School
Junior Secondary Certificate -
Paresis Secondary School
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