NDAHAFA NATUKONDJE SHAMAILA
Windhoek
Summary
Dynamic professional with a proven track record at Walt Disney World, adept in enhancing guest experiences and streamlining operations. Excelled in roles requiring exceptional guest service and proficiency outstanding problem-solving abilities and a knack for developing positive relationships, significantly improving guest satisfaction.
Overview
13
13
years of professional experience
Work History
Receptionist/concierge
Strand hotel
Swakopmund
08.2017 - 01.2025
- Responsible for handling front office reception and administration duties.
- Checking guests in and out of the hotel, and processing cash or credit card payments.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
Guest Experience Host
Walt Disney World
Orlando
11.2023 - 10.2024
- Responded quickly to emergency situations according to established procedures.
- Managed guest check-in and check-out processes efficiently and courteously.
- Tracked inventory levels of supplies in order to maintain adequate stock levels throughout the facility.
- Contributed ideas on how to improve overall operations of the facility based on feedback from guests.
- Performed cashiering duties such as processing payments for room charges or other incidental expenses.
English Teacher
The Westline School
Phnom Phen
11.2019 - 07.2023
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Incorporated technology into daily lessons to enhance instruction.
- Encouraged self-expression among learners through oral presentations or role plays.
- Assessed student performance through tests, quizzes, and other forms of assessment.
Restaurant Hostess
Walt Disney Animal Kingdom
Orlando
08.2018 - 08.2019
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Balanced cash register at end of shift according to established procedures.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Adhered to all safety regulations set forth by the restaurant management team.
Guest Relation
Mokuti lodge
Tsumeb
04.2018 - 07.2018
- Prepared detailed reports on guest relations activities for management review.
- Developed strong relationships with vendors to ensure quality service was provided to all guests.
- Developed relationships with local businesses to offer discounts or special offers to guests.
- Developed positive business relationships with personnel and guests and built environment of mutual respect.
- Secured long-term business need strategies, generating guest relations feedback for process improvements.
Chef De Partie
NICE
Windhoek
02.2012 - 02.2016
- Responded quickly and efficiently to any customer complaints regarding food quality or service.
- Created cost estimates for new menu items by taking into account ingredient prices and labour costs.
- Kept up-to-date with current culinary trends in order to create innovative dishes for customers.
Education
Honors degree of Hospitality Management -
Namibia University of Science And Technology
Windhoek, Namibia11.2025
Certificate - 7 HABITS
WESTLINE EDUCATION GROUP
Cambodia ,Phnom Penh02-2021
Certificate - Education
Australian International College of Language
Australia10-2019
Bachelor of Hospitality Management -
Namibia University of Science And Technology
Windhoek, Namibia10.2017
Skills
- Microsoft Word, Excel, PowerPoint, Outlook
- innkeeper (booking system)
- Opera (booking system)
- Excellent interpersonal skills
- Exceptional guest service
- Teaching and training
Personal Information
Date of Birth: 08/07/90
Language : English and Oshiwambo, Basic French
Timeline
Guest Experience Host
Walt Disney World
11.2023 - 10.2024
English Teacher
The Westline School
11.2019 - 07.2023
Restaurant Hostess
Walt Disney Animal Kingdom
08.2018 - 08.2019
Guest Relation
Mokuti lodge
04.2018 - 07.2018
Receptionist/concierge
Strand hotel
08.2017 - 01.2025
Chef De Partie
NICE
02.2012 - 02.2016
Honors degree of Hospitality Management -
Namibia University of Science And Technology
Certificate - 7 HABITS
WESTLINE EDUCATION GROUP
Certificate - Education
Australian International College of Language
Bachelor of Hospitality Management -
Namibia University of Science And Technology
Similar Profiles
Yubraj YogiYubraj Yogi
Food runner at Savoy Strand HotelFood runner at Savoy Strand Hotel
CONCILIA LINAH BURECONCILIA LINAH BURE
Room Attendant at Blouberg Strand HotelRoom Attendant at Blouberg Strand Hotel
Bradley-Dean BezuidenhoudtBradley-Dean Bezuidenhoudt
General Warehouse Worker & Maintenance at o&l leisure strand hotelGeneral Warehouse Worker & Maintenance at o&l leisure strand hotel