People's Choice
Mweendela Rita
11.2023 - 02.2024
- Developed strong relationships with community organizations, increasing referral rates for potential clients seeking assistance.
- Coordinated outreach events within the community, raising awareness about available choice counseling resources and attracting new clientele through proactive engagement efforts.
- Trained new choice counselors on company policies and procedures, equipping them with the necessary knowledge and skills to provide exceptional client support.
- Increased customer retention rates by offering empathetic and efficient resolution to concerns and inquiries.
- Streamlined client intake process by implementing an organized system for documenting relevant information accurately and efficiently.
- Enhanced team productivity by collaborating closely with colleagues to streamline processes and address workflow challenges.
- Conducted comprehensive assessments of client needs, effectively matching them with appropriate healthcare services.
- Delivered informative presentations on available healthcare options, empowering clients to make informed decisions.
- Reduced wait times for appointments by coordinating schedules effectively among counselors based on availability and client preferences.
- Ensured timely follow-up with clients after initial consultations, addressing any questions or concerns promptly while solidifying trust in our services.
- Improved client satisfaction by providing personalized guidance and support in selecting suitable healthcare plans.
- Reinforced client trust in our services by maintaining a professional demeanor and consistently prioritizing their needs during all interactions.
- Managed confidential client records meticulously, safeguarding sensitive personal information in compliance with privacy regulations.
- Expanded program reach by establishing partnerships with local agencies and service providers that catered to the target demographic needing choice counseling services.
- Provided ongoing support to clients during the enrollment process, ensuring a smooth transition into their chosen healthcare plan.
- Cultivated a supportive environment that fostered open communication between counselors and clients throughout all stages of the decision-making process.
- Facilitated group workshops for prospective enrollees, simplifying complex healthcare topics for ease of understanding.
- Assisted clients with navigating complex healthcare options for optimal decision-making and enrollment success.
- Evaluated program effectiveness regularly using feedback from both clients and staff, implementing adjustments as needed to continually improve service quality.
- Maintained up-to-date knowledge of state regulations and policies related to healthcare options, ensuring accurate information dissemination to clients.
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Adapted counseling techniques to best suit individual needs of each client.
- Provided education on mental health topics and resources to clients.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Designed safe and supportive environment for clients to discuss issues.
- Assisted clients in exploring feelings and understanding behaviors.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Developed treatment plans to help clients build self-confidence and resilience.
- Facilitated group counseling sessions to support and encourage client growth.
- Educated clients on dangers of substance abuse and prevention techniques.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Supervised meetings with family members to help create support system for clients.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
