Natzme Nazial Nehale

• Created designs for seasonal collections, researching trends and fabrics to inform design decisions.
• Analyzed customer feedback to understand market trends and preferences.
• Attended trade shows to present new designs and gain insight into industry trends.
• Managed relationships with vendors to secure materials needed for production runs.
• Organized fabric swatches, patterns, trim samples and color palettes in preparation for presentations.
• Monitored production schedules to ensure timely delivery of finished goods.
• Supervised fittings during the development stage of projects to evaluate fit and styling details.
• Evaluated competitors' products in order to stay abreast of current market conditions.
• Prepared detailed cost estimates based on labor costs, material costs, shipping expenses.
• Constructed and styled garments by hand and by machines.
• Examined product samples, adjusting designs to achieve desired results.
• Coordinated photo shoots of finished products for catalogs and websites.

• Interview all new customers, and provide advice on appropriate products to meet individual needs.
• Open accounts according to laid-down procedures.
• Load limits and indicators should be followed according to the laid-down instructions when opening accounts.
• Prepare account holder records and new mandates for signature.
• Identify the need for specialist services.
• Transferring, amending, and closing off accounts.
• Renewal of fixed deposits for the investment account.
• Authorize and release transactions within one's own level of authority.
• Ensure that targets and service level agreements are met.
• Capture new or increased loan account limits.
• Prepare balance sheets for customers, and motivate applications for facilities.
• Identify cross-selling and migration opportunities, and sell products/services reactively.
• Participate in tactical sales and marketing activities as required.

• Assisting with queries regarding lost, damaged, stolen, declined, and retained cards.
• Tracing of cards, debit/credit entries on statements.
• Investigate and resolve telephonic customer queries and problems relating to credit cards, internet banking, business banking, and general banking.
• Being flexible and assisting in other departments to ensure that the teams, departments, and organizational goals are met.
• Helping to achieve the Service Level Agreement daily, and to be focused on internal and external ratings/surveys.
• Reporting all unlawful activity to management.

Key performance indicators:

• Answer an average of 100 calls, addressing:
• Credit Card Authorization, Interest Charges, and Credit Limits.
• Account verification, ATM inquiries, and confirmation of fraud or blocked cards.
• Internet Banking, Smart Devices Enquiries, Internet Banking Login, One-Time Password (OTP), USSD Mobile Banking, My Updates.

• Conduct verification and quality checks on home loan, VAF, credit card, student loan, and personal loan applications and documents of new deals.
• To accurately perform credit and fraud checks in accordance with laid-down procedures, limiting the risk of fraudulent or inaccurate documents for application processing.
• To verify documents to confirm their authenticity and validity for credit applications and account opening in the required turnaround times, ensuring a high level of customer service.
• Proactively monitor workflows and work queues to ensure that same-day processing of the verification is achieved.

• Calling and liaising with clients regarding credit card applications and outstanding balances.
• Verifying and updating clients' credit card details in the system.
• Informing clients about credit card facilities.

• Scheduled appointments for clients, customers, and other visitors.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Performed data entry tasks into various computer systems accurately and promptly.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.