Experienced IT Specialist delivering technical support, driving network troubleshooting, and ensuring optimal hardware installation. Proven ability to enhance user satisfaction through effective training and customer relationship management.
Overview
3
3
years of professional experience
Work History
IT Specialist
Google
Windhoek, Namibia
05.2024 - 10.2027
Delivered technical support for software and hardware issues across departments, enhancing user satisfaction.
Diagnosed and resolved network connectivity problems for end-users, minimizing downtime.
Coordinated with vendors to procure necessary IT resources and services efficiently.
Trained end users on new systems and technologies, improving overall adoption and proficiency.