Summary
Overview
Work History
Education
Skills
Career objectives
Projects
Training
Certification
Affiliations
Languages
References
Timeline
Generic

Natacha Kandombo

Windhoek

Summary

Results-driven finance and commercial professional with over 15 years of experience in finance and commercial functions, specializing in telecommunications within the mobile and fixed sectors, particularly in the African market. Proven expertise in financial and management accounting, auditing, income tax, and company law, complemented by strong skills in sales strategies and budget preparation.

Recognized for leadership abilities, analytical thinking, and effective communication, driving business enhancements and growth. Accomplished management professional adept at building high-performing teams. Proven ability to drive cross-functional collaboration and implement innovative solutions to complex business challenges. Committed to delivering results that exceed expectations while maintaining a focus on continuous improvement and sustainable growth.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Manager: Sales Support

TELECOM NAMIBIA
01.2013 - Current
  • Developed and managed sales forecasting methods, models, and statistics.
  • Led team in developing strategic plans for service delivery improvements.
  • Implemented policies to optimize resource allocation and reduce overhead costs.
  • Implemented forecast methodology for commercial division reporting.
  • Coordinated planning processes between marketing/product management and sales channels.
  • Tracked sales KPIs across all channels to ensure targets were met and reported accurately.
  • Managed service orders throughout their lifecycle while escalating issues to stakeholders.
  • Oversaw sales contracts and addressed customer service inquiries, disputes, and resolutions.
  • Monitored profitability KPIs for customers, channels, and segments in collaboration with Finance.
  • Defined sales planning processes, aligning methodologies between sales channels and marketing.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Managed risk by developing and implementing effective risk management strategies.
  • Reported directly to Chief Commercial Officer as part of top commercial management team.

Senior Manager Retail (Acting)

TELECOM NAMIBIA
10.2016 - 10.2020
  • Directed commercial function of TN Retail Department to optimize operational efficiency.
  • Developed and executed strategies that reduced costs and increased productivity.
  • Collaborated with external vendors to negotiate contracts aligning with company requirements.
  • Integrated commercial activities with technical support, enhancing revenue generation.
  • Implemented channel management strategies to drive product optimization across divisions.
  • Ensured compliance with laws, regulations, and policies across all business units.
  • Identified new business opportunities to expand market presence and revenue streams.
  • Optimized commercial resources to achieve business targets and mitigate threats.
  • Reported performance metrics and strategic challenges to executive leadership.

Senior Manager: Back Office

POWERCOM T/A Leo
07.2011 - 12.2012
  • Oversaw daily shop operations to optimize performance and customer satisfaction.
  • Managed sales operations reports, reviewing metrics for continuous improvement.
  • Motivated staff to achieve high levels of engagement and productivity.
  • Led cross-functional teams to enhance operational efficiency and service delivery.
  • Developed strategic initiatives to improve customer satisfaction and retention rates.
  • Mentored junior managers to strengthen leadership capabilities within the organization.
  • Implemented process improvements to streamline workflows and reduce costs.
  • Ensured timely and accurate activations of customer contracts, minimizing errors.
  • Supervised customer billing processes, ensuring precise invoicing and collections.
  • Reviewed monthly account reconciliations, addressing churn and disconnections proactively.
  • Streamlined debt collection processes internally and with RSN, improving recovery rates.
  • Prepared consolidated monthly reports for various departments, enhancing operational transparency.
  • Reported departmental performance to Chief Commercial Officer.

Financial Accountant

POWERCOM T/A Leo
06.2007 - 07.2011
  • Oversaw financial transactions, calculations, and monthly account reconciliations.
  • Reconciled major control accounts to ensure accuracy.
  • Maintained up-to-date accounting records on a monthly basis.
  • Analyzed account discrepancies and resolved issues promptly.
  • Managed monthly closing processes and ensured timely reporting.
  • Maintained accurate records of financial transactions using accounting software.
  • Processed yearly PAYE returns for Ministry of Finance.
  • Administered monthly salary processing and benefits payments to institutions.
  • Calculated yearly leave days for HR and audit compliance.
  • Safeguarded personnel files while ensuring confidentiality.
  • Prepared timely and accurate monthly accounts for management review.

Financial Accountant

SWABOU INSURANCE COMPANY (FNB)
01.2005 - 06.2007
  • Reconciled control accounts to ensure accurate financial reporting.
  • Updated fixed asset register to reflect current valuations.
  • Prepared accounting records and audit files for external auditors.
  • Assisted auditors throughout audit process, providing necessary documentation.
  • Created monthly management statements for reports to holding company.
  • Completed NAMFISA quarterly returns and VAT submissions timely.
  • Supported Finance Manager in developing annual operational budget and implementing control measures.
  • Conducted data analysis to inform strategic decision-making and identify investment opportunities.

Financial Manager

KALAHARI HOLDINGS (PTY) LTD
01.2002 - 01.2005
  • Prepare annual capital and operational budgets and advice and monitor their implementation
  • Prepare quarterly reports on operational budget and provide explanations for major variances
  • Prepare, implement and revise accounting policies within the company
  • Preparation of financial reports, direct investment activities and implementing cash management strategies
  • Use computer skills to assist Managing Director to develop strategies and implement the long-term financial goals of the company
  • Perform data analysis and use it to offer the Managing Director and the Board of Directors ideas on how to maximize profits
  • Develop, implement and maintain strict financial controls and procedures to minimize operational costs of the Company
  • Ensure the accounting records are up to date on a monthly basis
  • Prepare Audit file & Annual Financial Statements
  • Submission of VAT returns to Ministry of Finance on a timeous basis
  • Responsible for inter-company/inter-group confirmations
  • Implement the necessary control measures to support processes
  • Implement the necessary procedures put in place and recommend necessary changes
  • Perform data analysis to be used for decision making purposes
  • Yearly PAYE return to Ministry of Finance
  • Monthly review of Salaries prior to transfers
  • Yearly leave days calculation for HR and audit purposes
  • Ensure that statutory payments are submitted on or before the prescribed dates
  • HR related duties

Trainee Accountant (articles)

PRICEWATERHOUSECOOPERS
01.2000 - 01.2002
  • Conduct interviews with the client for audit purposes
  • Planning the audit to be reviewed by the audit manager
  • Auditing the clients’ accounting records, using the applicable auditing tools
  • Update clients accounting records up to trail balance
  • Utilized accounting software to record transactions and maintain accurate records up to Trail balance
  • Supported audits by gathering and organizing necessary documentation and data.
  • Collaborated with team members to analyze financial discrepancies and resolve issues.
  • Prepare Audited Financial Statements
  • Prepare Tax Calculation and submit Income Tax Return
  • Identify weakness in the company’s operational system and make the necessary recommendations to the client after the audit
  • Maintained confidentiality of sensitive financial information throughout processes.
  • Perform Finance related duties

Education

Bachelor of Accounting -

UNIVERSITY OF NAMIBIA
01.2000

National Diploma - Cost Accounting

POLYTECHNIC OF NAMIBIA
01.1997

Honors: Bachelors of Computation - Accounting Science

NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY

Skills

  • Microsoft Excel and Word
  • PowerPoint presentations
  • Accounting software proficiency
  • Billing system management
  • Point of Sale (POS) software proficiency
  • Insurance program expertise
  • VAT compliance and reporting
  • Corporation tax preparation and compliance
  • Financial statement preparation
  • Sales forecasting
  • Budget management
  • Revenue optimization
  • Partnership development
  • Strategic planning
  • Analytical skills
  • Performance tracking and evaluation
  • Project management

Career objectives

  • A result-driven Commercial Strategist with over 15 years in the Telecommunications and ICT industry, seeking a Senior Commercial Executive role where I can apply my deep industry knowledge and experience to drive revenue growth, forging strategic partnerships and delivering innovative commercial strategies. Passionate about transforming customer experiences, expanding market shares and aligning commercial operations with digital transformation goals to create sustainable value. Committed to fostering cross-functional collaboration and operational excellence in fast-paced, technology-driven environments. I am committed to continuously learning and adaptive leadership, positioning the organization as a key enabler of innovation and sustainable growth

Projects

  • Telecom Namibia Integrated Strategic Business Plan (ISBP) and Funding Plan 2023-2027 - Commercial representative
  • Telecom Namibia Business Process Re-engineering Project 2023-2025 - appointed as Project Manager to re-engineer the entities entire business process across all departments, with the aim to ensure proper documentation and at the same time identify room for improvements
  • OSSBSS (CBS) - Commercial representative
  • OSS/BSS (Chincheho) - Project committee member

Training

  • Outstanding leadership & teambuilding skills - Telecom Namibia Training centre
  • Emergence Growth Leadership Training (September 2016) - Emerge Learning Academy

Certification

  • ICOPE LEADERSHIP PROGRAM
  • MICROSOFT VISIO 2016 - BASIC AND ADVANCE

Affiliations

  • MEMBER OF THE BOARD OF NAMFISA (1 JULY 2005)
  • MEMBER OFMISSIONARIES OF THE SACRED HEART (MSC): FINANCE COMMITTEE (2007 – 2009)
  • MEMBER OF THE BID EVALUATION COMMITEE (BEC) OF TELECOM NAMIBIA
  • ALERNATE MEMBER OF THE PROCUREMENT COMMITEE (PC) OF TELECOM NAMIBIA
  • MEMBER OF THE SPONSORSHIP COMMITEE (BEC) OF TELECOM NAMIBIA

Languages

English
First Language
Afrikaans
Advanced (C1)
C1
Portuguese
Beginner
A1

References

  • Mr. C Muniswaswa, Chief Commercial Officer, +264 851 226 978, Telecom Namibia
  • Mr. S Similo, Director General, +264 855 55 22 22, Namibian Broadcasting Corporation

Timeline

Senior Manager Retail (Acting)

TELECOM NAMIBIA
10.2016 - 10.2020

Manager: Sales Support

TELECOM NAMIBIA
01.2013 - Current

Senior Manager: Back Office

POWERCOM T/A Leo
07.2011 - 12.2012

Financial Accountant

POWERCOM T/A Leo
06.2007 - 07.2011

Financial Accountant

SWABOU INSURANCE COMPANY (FNB)
01.2005 - 06.2007

Financial Manager

KALAHARI HOLDINGS (PTY) LTD
01.2002 - 01.2005

Trainee Accountant (articles)

PRICEWATERHOUSECOOPERS
01.2000 - 01.2002

Bachelor of Accounting -

UNIVERSITY OF NAMIBIA

National Diploma - Cost Accounting

POLYTECHNIC OF NAMIBIA

Honors: Bachelors of Computation - Accounting Science

NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY

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Natacha Kandombo