Nangula Ndinelago Amutenya
1727 Specht Street, Hochland Park, Windhoek
Summary
Energetically led Okaheke Kapale Guesthouse as Assistant Manager, enhancing customer satisfaction and streamlining operations. Expert in cost control and operations management, I significantly improved service quality. Skilled in staff management and adept at resolving complaints, stock control, contract supervision, my leadership boosted team efficiency and guest experience, showcasing a blend of hard and soft skills.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Okaheke Kapale Guesthouse
Windhoek Namibia
06.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Sent out food orders, checked received food stock.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensured availability and quality of food in catering and food supply contracts.
- Assistant the Manager in day to day operations and acted as Manager in her absence.
Reservation Officer
Okaheke Kapale Guesthouse
Windhoek, Namibia
10.2015 - 06.2017
- Prepared daily reports on reservations activity for management review and analysis.
- Coordinated with other departments to ensure seamless guest experiences from reservation through checkout.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Contributed to team efforts by cross-selling additional services such as spa treatments or dining options when appropriate during the reservation process.
- Supported event planning teams by coordinating group bookings for conferences, weddings, or other special events.
- Verified guest information for accuracy, reducing errors in the reservation process.
- Conducted regular audits of reservations data to identify discrepancies or errors, maintaining a high level of accuracy within the system.
- Resolved guest complaints professionally and efficiently, ensuring a positive experience despite any initial issues with the reservation process.
Education
Diploma - Travel And Tourism
Lingua International Training College
Windhoek, Namibia04.2015
Grade 12 -
Khomas High School
Windhoek, Namibia12.2011
Skills
Operations management
Cost Control
Staff Management
Employee scheduling
Sales and marketing
Additional Information
References:
Freddie Shipopyeni
Owner: Okaheke Kapale Guesthouse
+264 811277630
Loide Shawapala
Manager: Okaheke Kapale Guesthouse
+264853658616
Timeline
Assistant Manager
Okaheke Kapale Guesthouse
06.2017 - Current
Reservation Officer
Okaheke Kapale Guesthouse
10.2015 - 06.2017
Diploma - Travel And Tourism
Lingua International Training College
Grade 12 -
Khomas High School