Namupa Grace Ndeitunga
Windhoek, Khomas
Summary
Results-driven Human Resources Officer with extensive experience at Rockstar Explore Mining CC, focusing on policy development and employee engagement. Demonstrated ability to streamline onboarding processes, enhance organizational efficiency, and manage employee relations. Proficient in implementing effective recruitment strategies while ensuring compliance and fostering a positive workplace culture. Recognized for expertise in customer relationship management, strategic planning, and comprehensive knowledge of information technology systems.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Human Resources Officer
Rockstar Explore Mining CC
Windhoek
07.2024 - Current
- Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
- Prepared or maintained employment records using human resources management system software.
- Ensured compliance with safety regulations in the workplace.
- Prepared reports related to personnel activities including hiring, terminations, transfers and promotions.
- Developed and enforced company policy and procedures relating to human resources activity.
- Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
- Managed employee relations issues such as grievances or complaints.
- Secured contracts that emphasized organizational profitability and operational efficiency.
- Strengthened organizational hiring processes by devising, applying, and sustaining recruitment procedures.
- Supported management in strategizing effective recruitment and retention plans.
- Advised and guided on disciplinary actions when required.
- Interpreted and explained human resources policies, procedures or regulations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Front Office Administrator
Rockstar Explore Mining CC
Windhoek
07.2024 - Current
- Scheduled appointments, meetings and travel arrangements for staff members as required.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Developed filing systems for records management and retrieval.
- Answered customer queries via email or telephone in a professional manner.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Processed invoices for payment according to established guidelines.
Education
Diploma - Esources Management
Ezze Educational Training Center
Windhoek, Namibia11-2024
Office Administration
Ezze Educational Training Center
Windhoek Namibia11-2024
High School Diploma -
St Georges Diocesan College
Windhoek, Namibia11-2019
Skills
- Human resources management
- Policy development
- Employee onboarding
- Customer service
- Record keeping
- Time management
- Benefits administration
- Data analyzing
- Employee engagement
- Talent management
- Human resources management systems
- Administrative assistance
- Document management
- Problem solving
- Database entry
Affiliations
- I am a Distance student at the Namibia University of Science and Technology
- I play paddle tennis or golf on the weekends
Certification
- I have a B1 drivers license
Languages
English
First Language
Timeline
Human Resources Officer
Rockstar Explore Mining CC
07.2024 - Current
Front Office Administrator
Rockstar Explore Mining CC
07.2024 - Current
Diploma - Esources Management
Ezze Educational Training Center
Office Administration
Ezze Educational Training Center
High School Diploma -
St Georges Diocesan College
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