Nakia Ndapewa-Magano Muteka
Windhoek,Namibia
Summary
Third year student, pursuing Bachelor's of Arts in Psychology eager to apply knowledge and gain practical experience. Driven with keen interest in understanding human behaviour and mental processes. Possesses strong analytical skills and excellent communication abilities, essential for research and client interaction. Committed to applying psychological knowledge to foster positive outcomes and enhance well-being.
Overview
1
1
year of professional experience
Work History
Customer Service Assistant Supervisor
Dairy Den Oranjemund
Oranjemund, Karas
12.2023 - 12.2024
- Handled cash registers accurately, minimising errors.
- Maintained store cleanliness for welcoming shopping environment.
- Streamlined checkout processes, reducing wait times.
- Assisted customers with queries, ensuring better understanding of products and services.
- Checked inventory levels regularly to avoid shortages.
- Improved customer satisfaction by promptly resolving complaints.
- Coordinated with team members, resulting in smooth operations.
- Ensured product availability with efficient stock management.
- Assisted customers with varying questions using product knowledge and service expertise.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Voluntary Work at Kiddies Workshop
Namib Studio Creative Kids
Windhoek, Khomas
06.2024 - 07.2024
- Assisted in managing workshops for children
- Maintained safe and inclusive atmosphere for all participants
- Enriched children's learning experience through creative arts-and-crafts sessions.
- Encouraged social interactions amongst children, promoting positive behaviour.
- Organised fun activities, enhancing social skills of children.
- Demonstrated respect and friendliness towards fellow volunteers, children and parents to ensure safe and fun environment.
Education
Deutsche Höhere Privatschule Windhoek (DHPS)
Windhoek, Khomas 01.2018 - 12.2018
Grade 12 - English First Language AS Level, German Foreign Language Ordinary, Mathematics Ordinary, Biology AS Level, Geography AS Level, History Ordinary
Delta Secondary School Windhoek (DSSW)
Windhoek, Khomas 01.2019 - 12.2022
Bachelor of Arts - Psychology
University of Namibia (UNAM)
Windhoek, Khomas 01.2023 -
Skills
- Empathetic communication
- Bilingual customer support
- Critical Thinking
- Problem-solving
- Patience and tolerance
- Team player
- Hard-working
- Attentive listening
- Emotional intelligence
- Digital Literacy
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Personal Information
- ID Number: 04082000429
- Date of birth: 08/20/04
- Nationality: Namibian
- Marital status: Single
Languages
English
Native
Afrikaans
Intermediate
German
Elementary
Portuguese
Beginner
Affiliations
- Singing and Songwriting
- Enhancing Car Knowledge
- Playing Piano
- Reading
- Listening to Music
- Photography
- Badminton
- Golf
- Squash
Accomplishments
- Representative of the Namibian National Badminton Team (2015-2018)
- Won the Delta Secondary School Windhoek 'Senior Sport Victrix Ludorum Award'
References
- Dr Elizabeth Shino, Lecturer, University of Namibia (UNAM), +264 81 250 9414, eshino@unam.na
- Yolanda Blackburn, Manager, Dairy Den Oranjemund, +264 81 122 9454
- Elizabeth Upapa, High School Hostel Supervisor, +264 81 631 3280
Timeline
Voluntary Work at Kiddies Workshop
Namib Studio Creative Kids
06.2024 - 07.2024
Customer Service Assistant Supervisor
Dairy Den Oranjemund
12.2023 - 12.2024
Bachelor of Arts - Psychology
University of Namibia (UNAM)
01.2023 -
Grade 12 - English First Language AS Level, German Foreign Language Ordinary, Mathematics Ordinary, Biology AS Level, Geography AS Level, History Ordinary
Delta Secondary School Windhoek (DSSW)
01.2019 - 12.2022
Deutsche Höhere Privatschule Windhoek (DHPS)
01.2018 - 12.2018
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