Nadine Diniz De Moura
Windhoek, Khomas,Namibia
Summary
Goal-oriented Service Data Executive successfully develops products and services and spearheads user acceptance testing in high-pressure environments. Implements updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.
Overview
11
11
years of professional experience
Work History
Services Data Executive
Mobile Telecommunications Limited
Windhoek, Namibia
12.2014 - Current
- Gathered and organized data to analyze current industry trends.
- Explained technical concepts to non-technical staff members in easy to understand language and concepts.
- Collected, tracked and evaluated current business and market trend data.
- Established configuration knowledge base to improve functionality and streamline support capabilities through developing new system application overview.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prepared presentation materials such as graphs, spreadsheets and reports.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Supervised invoice creation and submission to enable prompt and efficient customer billing.
Call Centre Agent
Mobile Telecommunications Limited
Windhoek, Namibia
05.2013 - 11.2014
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assessed customer account information to determine current issues and potential solutions.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Provided timely, courteous and knowledgeable responses to information requests.
- Corresponded with service department team members to build and implement successful solutions to customer problems.
Education
Bachelor of Commerce
Regent Business School
Durban, South Africa05.2021
High School Diploma -
Combretum Trust School
Windhoek, Namibia12.2010
Skills
- Forecasting and planning
- Project planning
- Work ethic
- Multitasking
- Organizational skills
- Flexible
- Leadership
- Troubleshooting
- Teambuilding
- Problem resolution
- Process development
- Report creation
- Retail sales customer service
- Inbound and Outbound Calling
- Technologically savvy
- Billing dispute resolution
Additional Information
REFERENCES
BENJAMEN ADAMS, VAS Manager, Mobile Telecommunications Limited
264818882043 - badams@mtc.com.na - Current Manager
VIV TUNEEKO, Call Centre Manager, Mobile Telecommunications Limited
264818882321 - vtuneeko@mtc.com.na - Former Manager
RAYMOND CLOETE, Manager: HR Administration, Mobile Telecommunications Limited
264818882770 - rcloete@mtc.com.na - HR Manager
Timeline
Services Data Executive
Mobile Telecommunications Limited
12.2014 - Current
Call Centre Agent
Mobile Telecommunications Limited
05.2013 - 11.2014
Bachelor of Commerce
Regent Business School
High School Diploma -
Combretum Trust School
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