Nadia Brand
Swakopmund
Summary
Dynamic Senior Client Executive at Marsh Namibia with a proven track record of exceeding sales targets and enhancing client relationships. Skilled in account management and training, I drive portfolio growth while fostering teamwork and collaboration. Recognized for implementing innovative solutions that improved operational efficiency, client satisfaction and increased profit margin.
Overview
15
15
years of professional experience
Work History
Senior Client Executive
Marsh Namibia
10.2018 - 06.2023
- Exceeded sales targets consistently while maintaining high levels of customer satisfaction and retention rates.
- Managed a short-term insurance corporate client portfolio valued at over NAD 7 million, providing tailored risk solutions, ensuring client retention, and driving portfolio growth.
- Strengthened company reputation through diligent representation at industry events and conferences.
- Mentored junior team members, fostering a positive work environment conducive to professional growth.
- Managed a diverse portfolio of clients across various industries, demonstrating adaptability and versatility in meeting unique needs.
- Championed process improvements within the organization that led to increased efficiency in day-to-day operations.
- Led cross-functional projects beyond core responsibilities, including designing and delivering staff training programs, spearheading the company's transition to a paperless environment, and managing a successful office relocation
- Actively contributed in the top management team in strategic planning, business forecasting, and long-term operational development to drive organizational growth and efficiency.
- Supervised and led claims and underwriting teams, ensuring efficient operations, compliance with policies, and high service standards.
Client Executive
Marsh Namibia
04.2016 - 09.2018
- Managed a commercial client portfolio valued at NAD 4 million, ensuring client satisfaction, policy retention and revenue growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered consistent, high-quality service to ensure client satisfaction and retention.
- Enhanced client relationships by identifying their needs and providing tailored solutions.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Organized and coordinated social and team-building events to enhance employee engagement, strengthen team cohesion, and support a positive workplace culture.
Finance Administrator
Marsh Namibia
02.2013 - 03.2016
- Reconciled 6-10 accounts and investigated variances.
- Ensured timely payment of vendor invoices, maintaining strong relationships with suppliers and partners.
- Updated daily transaction records to assist with billing administration.
- Supported month-end close processes, ensuring accurate and timely submission of financial statements to stakeholders.
- Prepared and posted receipts and deposits to facilitate standard bookkeeping.
- Assisted in the preparation of tax filings, ensuring accurate reporting and adherence to government regulations.
- Supported financial director with special projects and additional job duties.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Client Executive Assistant
Marsh Namibia
06.2010 - 01.2013
- Strong experience in administration, underwriting, and claims within short-term insurance
- Managed approximately 40 incoming calls, emails and faxes per day from customers and insurers
- Delivered excellent client service and maintained positive relationships with insurers
- Consistently exceeded individual KPIs through efficient and accurate work
- Demonstrated excellent time management and organizational skills
- Maintained up-to-date and accurate filing systems
- Proactively supported colleagues and contributed to a collaborative team environment
- Committed to professional development through ongoing studies to advance career
Claims Technician
Marsh Namibia
11.2008 - 05.2010
- Processed and recorded up to 50 claims a day.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Generated, posted and attached information to claim files.
- Verified client information by analyzing existing evidence on file.
- Checked documentation for accuracy and validity on updated systems.
- Followed up with customers on unresolved issues.
- Evaluated and settled complex insurance claims in strict timeframes.
- Maintained accurate records of all claims processed, ensuring compliance with company policies and industry regulations.
- Enhanced customer satisfaction by promptly addressing and resolving claims issues.
- Managed high volume of daily claims while maintaining attention to detail and superior customer service standards.
Education
High School Diploma -
Windhoek High School
WindhoekHigh School Diploma -
Namcol
WindhoekCertificate - Neuro-Linguistic Programming
Patterns of Excellence
South AfricaDiploma - Programme in Insurance And Risk Management
Unisa
South Africa10-2018
Skills
- Training and mentoring
- Relationship management
- Time management
- Attention to detail
- Organizational skills
- Adaptability and flexibility
- Interpersonal skills
- Innovation management
- Problem-solving skills
- Account management
- Teamwork and collaboration
- Customer service
Hobbies
- Enjoy spending time in nature, which supports mindfulness and well-being
- Passionate about personal development and continuously learning new skills
Timeline
Senior Client Executive
Marsh Namibia
10.2018 - 06.2023
Client Executive
Marsh Namibia
04.2016 - 09.2018
Finance Administrator
Marsh Namibia
02.2013 - 03.2016
Client Executive Assistant
Marsh Namibia
06.2010 - 01.2013
Claims Technician
Marsh Namibia
11.2008 - 05.2010
High School Diploma -
Windhoek High School
High School Diploma -
Namcol
Certificate - Neuro-Linguistic Programming
Patterns of Excellence
Diploma - Programme in Insurance And Risk Management
Unisa
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