JONAS NDISHISHI
Eenhana
Summary
A Bachelor of Information Technology in Systems Administration and Networks, a CCNA1 and Diploma in Information Technology holder obtained from NUST (Formerly Polytechnic of Namibia), an industrious and a well-organized Computer Technician with exceptional insight regarding malware, cyber threats and ways to deflect violations from systems and networks, a diligent employee with expertise in upgrading networks, software, applications and hardware. A highly focused and result driven with a comprehensive knowledge and understanding of various roles such as User support, client support, troubleshooting and network connectivity from Office of the Judiciary (Division: IT Oshakati Division).
Overview
11
11
years of professional experience
Work History
Computer Technician
Ofce of the Judiciary
09.2019 - Current
- Support employees with advanced troubleshooting on helpdesk tickets.
- Back up data each evening, helping alleviate lost information following malware incident.
- Identify hardware issues caused by components failures using approved diagnostic tools.
- Congure computers to network drivers and connect to printers and other peripheral equipment.
- Upgrade laptops/desktops, improving speed and performance.
- Congure new employees' workstations, including all hardware, software and peripheral devices.
- Update software versions with patches and new installations to close security loopholes and protect users.
- Respond to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Remove malware and viruses from laptops and desktops using specialized software.
Regional IT
Electoral Commission of Namibia (ECN)
06.2019 - 08.2019
- Contribute and adhere to the maintaining systems.
- Maintain data center environment.
- Perform daily system monitoring and key processes Investigate and troubleshoot issues.
- Coordinate and execute all IT policies and procedures.
- Oversee efcient working of IT equipment and staff.
- Training of users on how to use IT equipment.
- Fixing hardware and software including printers.
Regional IT
Namibia Statistics Agency (NSA)
08.2018 - 10.2018
- Attend to queries as tasked by the Systems Specialist.
- Undertake back up operations.
- IT end user support in the field.
- Deploy enterprise wide systems.
- Resolve complex situations.
- Assist the Regional Statistician.
- Monitor data transmission infrastructure.
- Implement data security initiatives as directed.
Computer Technician
Gentle Walk Investment CC
10.2014 - 12.2017
- Fix malfunction and maintain photocopiers, printers and pcs.
- Installation of software and hardware.
- Set up new equipment and upgrade existing systems.
- Upgrade and congure system software and workstations.
- Test and service IT equipment.
- Record problems and solutions for future reference.
- Train users on a new systems and applications.
- Network security services.
- Desktop support services.
- IT network security applications.
- Systems and applications administrations.
- Helpdesk and troubleshooting services.
- Perform general IT controls and application controls.
- Perform backups.
- Keep record of IT hardware and software.
Regional IT Coordinator
Electoral Commission of Namibia (ECN)
08.2014 - 09.2014
- Contribute and adhere to the maintaining systems.
- Maintain data center environment.
- Perform daily system monitoring and key processes Investigate and troubleshoot issues.
- Coordinate and execute all IT policies and procedures.
- Oversee efcient working of IT equipment and staff.
- Training of users on how to use IT equipment.
- Fixing hardware and software including printers.
Education
Bachelor of IT - Systems Administration and Networks
Namibia University of Science and Technology (NUST)
01.2017
CCNA 1 -
Namibia University of Science and Technology (NUST)
01.2017
Diploma in IT -
Polytechnic of Namibia
01.2013
Grade 12 -
Himbili Hauku Secondary School
Eenhana, Ohangwena Region01.2000
Skills
- Communications Skills
- Interpersonal Skills
- Networking Skills
- Peripherals support
- User support
- Desktop support
- Troubleshooting
- Systems upgrade
- VPN monitoring
- Organizational
- Software upgrades
- Staff supervision
- Analytical and problem solving
- Computer configuration
- Time-management
Languages
English
Oshiwambo
References
Reference available upon request
Timeline
Computer Technician
Ofce of the Judiciary
09.2019 - Current
Regional IT
Electoral Commission of Namibia (ECN)
06.2019 - 08.2019
Regional IT
Namibia Statistics Agency (NSA)
08.2018 - 10.2018
Computer Technician
Gentle Walk Investment CC
10.2014 - 12.2017
Regional IT Coordinator
Electoral Commission of Namibia (ECN)
08.2014 - 09.2014
Bachelor of IT - Systems Administration and Networks
Namibia University of Science and Technology (NUST)
CCNA 1 -
Namibia University of Science and Technology (NUST)
Diploma in IT -
Polytechnic of Namibia
Grade 12 -
Himbili Hauku Secondary School
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