Monique Evalencia Wilmary Mensah
Windhoek, Khomas
Summary
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
1
1
year of professional experience
Work History
Receptionist
Standard Bank
12.2023 - Current
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Proven ability to learn quickly and adapt to new situations.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Strengthened communication skills through regular interactions with others.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Excellent communication skills, both verbal and written.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved customer problems and complaints.
KYC Officer & General Clerk
Standard Bank
08.2023 - 10.2023
- Phone customers and update their personal details on system.
- Assist customers at Enquiry Desk
- Prepared and submitted regulatory filings in timely manner.
- Identified gaps in existing compliance processes and recommended updates.
- Kept up-to-date with industry best practices and emerging trends in AML/KYC regulations, sharing findings with team members for continuous improvement initiatives.
- Provided exceptional customer service during client interactions, addressing inquiries promptly while safeguarding sensitive information securely.
- Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
- Maintained accurate records of all client data, ensuring timely updates to reflect changes in risk profiles or regulatory requirements.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Gained strong leadership skills by managing projects from start to finish.
Internship Student
Standard Bank
01.2023 - 04.2023
- Developed and updated databases to handle customer data.
- Provided primary customer support to internal and external customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Human Resource Management - Human Resources Management
International University of Namibia
Windhoek, Khomas, Namibia10.2023
High School Diploma -
Mariental Private School
Mariental, Hardap, Namibia11.2017
Skills
- Listening Skills
- Telephone Etiquette
- Visitor and Customer Relations
- Clerical Support
- Skilled in [Software]
- Issue handling
- Referral Coordination
- Initiative-taking
- Office Administration
- Verbal and written communication
- Confidentiality handling
- Customer and client relations
Timeline
Receptionist
Standard Bank
12.2023 - Current
KYC Officer & General Clerk
Standard Bank
08.2023 - 10.2023
Internship Student
Standard Bank
01.2023 - 04.2023
Bachelor of Human Resource Management - Human Resources Management
International University of Namibia
High School Diploma -
Mariental Private School
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