Monique Jacobs Kotze

Branch Admin, Coastal Co-ordinator

Eazi Access Namibia

Key performance areas (to translate into a measure of success)
Hire Desk Trading
Logistics Coordination
Service and Maintenance Administration
Commercial Administration
MAIN OUTPUTS AND RESPONSIBILITIES FOR THIS POSITION
Issue credit applications ensure data completeness and return to Head Office Administration for account conversion.
Create, send, and convert customer quotes.
Ensure customers understand Terms and Conditions of hire.
Ensure the accuracy of delivery venue and rental details.
Follow up on queries, quotations, and current orders.
Manage rental off hires.
Communicate with and assist Sales Reps where necessary.
Improve Net Promoter Score (CSI).
Ensure company policies and procedures are adhered to within the branch.
Plan deliveries and collections as per customer request.
Communicate delivery and collection plans with drivers.
Ensure the vehicles (trucks and bakkies) are inspected daily.
Plan and distribute job cards.
Ensure maintenance cycles are correct and maintained.
Ensure customer is informed regarding breakdown progress and query resolution.
Planning of technicians so SLA's on breakdowns and maintenances to avoid SLA breach.
Record items, hours and counter readings from job card.
Raise purchase requisitions and communicate purchase order numbers with suppliers as well as follow up on outstanding payments.
Order spares as per minimum stock levels.
Monthly stock takes of technician vans as well as main warehouse.
Ordering and issuing of PPE.
Follow up on expiring customer purchase orders.
Managing COD orders and pro forma invoices.
Daily (anniversary) and monthly invoicing - ensure the correct rates and dates are billed to minimize credit notes.
Ensure that the customer receives all outstanding invoices timeously.
Manage the debtor's book and attend to customer requests and queries.
Allocate payments to accounts.
Mitigate risk by identifying problematic accounts and blocking these accounts from trade.
Visit customers immediately should a customer account fall into arrears status.
To ensure that a professional image is always projected.
To ensure that the quality of service that Eazi Access Rental provides and the satisfaction of its customers, are always treated with the utmost importance.
To ensure that all duties within the branch are carried out safely and in accordance with all company and legal requirements.
To ensure that confidentiality in all Eazi Access Rental matter is maintained.
Contact: David Louw( Country Manager), 083 330 3295
Salary: N$ 15 000.00