Monique Francis
Personal Assistant
Windhoek, Namibia
Summary
- Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Sales Manager
Solworx Solar Cc
12.2019 - 01.2024
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
- Boosted company''s brand visibility through targeted advertising campaigns and social media engagement.
- Cultivated long-term partnerships with key industry influencers, strengthening the company''s credibility in the marketplace.
- Mentored junior staff members on best practices for successful sales techniques, resulting in higher close rates across the team.
- Aligned Sales and Marketing teams under common goals to ensure consistent messaging throughout all materials and touchpoints with customers.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Suggested innovative ideas to increase sales and improve customer experience.
Internal Sales Representative
Ellies Electronics
02.2018 - 01.2020
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Boosted sales revenue by identifying potential leads and successfully converting them into loyal customers.
- Improved internal communication by collaborating closely with various departments to ensure smooth operations in the sales process.
- Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
- Managed a diverse portfolio of accounts, ensuring optimal service delivery and promoting long-term client retention.
- Provided valuable input for marketing materials, contributing to the development of effective marketing campaigns targeting key demographics.
- Participated in industry events, establishing a professional presence that expanded networking opportunities and generated new leads for the company.
- Balanced competing priorities and deadlines, ensuring all tasks were completed accurately and on time.
- Researched and identified possible new accounts for sales development.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Quoted prices, credit terms and other bid specifications.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Administrative & Bookings
Onkoshi Shuttle And Zebra Car Hire
03.2017 - 01.2018
- Maintained accurate records of bookings, ensuring timely invoicing and payment tracking for financial accuracy.
- Provided exceptional customer service by resolving booking issues promptly and professionally.
- Ensured seamless event execution by coordinating logistics such as equipment setup, catering arrangements, and staff schedules.
- Maintained up-to-date knowledge on industry trends to provide informed recommendations for clients'' event planning needs.
- Managed a high volume of inbound inquiries through phone calls and emails, providing prompt responses and accurate information on availability and pricing options.
Logistics Assistant
LCE Trucking Cc
05.2016 - 03.2017
- Streamlined warehouse operations by implementing efficient inventory management systems.
- Reduced order fulfillment times with effective coordination of logistics processes and transportation schedules.
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
- Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
- Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.
- Streamlined logistics operations by implementing efficient administrative processes.
- Enhanced customer satisfaction with timely order processing and accurate documentation.
- Maintained accurate records of shipments, ensuring prompt resolution of any discrepancies or issues.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Complain and Admin Clerk
Atlantic Spares (Defy Namibia)
10.2015 - 11.2016
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
Dental Assistant and Receptionist
Dr. Shier & Associates
09.2014 - 09.2015
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Dental Assistant and Admin
Dr. Diaan Burger
05.2014 - 09.2014
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Education
No Degree -
Donatus Secondary School
Otjiwarongo, Otjozondjupa, NamibiaSkills
- Revenue Forecasting
- Account Management
- Business Planning
- KPI Tracking
- Client Relationship Management
- Staff Management
- Pipeline Management
- Sales Tracking
- Sales Planning
- Sales Operation
- Market Research
- Marketing Strategy
- Operations
- Product Knowledge
- Product and Service Management
Accomplishments
Ellies Electronics - 2018, Employee of the year for sales
HSC - 2022, Strategic Planning (Certificate of achievement)
HSC - 2022, Leadership & Management (Certificate of achievement)
Languages
English
Full Professional
Timeline
Sales Manager
Solworx Solar Cc
12.2019 - 01.2024
Internal Sales Representative
Ellies Electronics
02.2018 - 01.2020
Administrative & Bookings
Onkoshi Shuttle And Zebra Car Hire
03.2017 - 01.2018
Logistics Assistant
LCE Trucking Cc
05.2016 - 03.2017
Complain and Admin Clerk
Atlantic Spares (Defy Namibia)
10.2015 - 11.2016
Dental Assistant and Receptionist
Dr. Shier & Associates
09.2014 - 09.2015
Dental Assistant and Admin
Dr. Diaan Burger
05.2014 - 09.2014
No Degree -
Donatus Secondary School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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