Monique Erasmus
Windhoek
Summary
Results-oriented customer service professional with a proven ability to enhance client satisfaction and achieve positive outcomes. Demonstrates strong interpersonal skills and problem-solving capabilities, effectively addressing concerns and fostering lasting relationships with clients and team members. Committed to delivering exceptional service while adapting swiftly to new challenges, driving team success, and supporting organizational objectives.
Overview
27
27
years of professional experience
Work History
Head Client Service and Operations
Capricorn Private Wealth
Windhoek
10.2018 - Current
- Led daily operations at Capricorn Private Wealth, ensuring customer service levels were upheld and business targets were met.
- Directed the division's strategy, driving process improvements and enhancing client experience.
- Managed risk, compliance, talent, and financial aspects, fostering profitable relationships within the market and the Group.
Head Nedplan Insurance Brokers
Nedbank Namibia
Windhoek
01.2016 - 08.2018
- Led and managed the insurance business and brokers at Nedplan.
- Directed and oversaw the insurance operations and broker activities
Retail Sales Manager
Nedbank Namibia
Windhoek
06.2011 - 08.2018
- Developed and implemented sales strategies to achieve monthly and annual sales targets.
- Implemented innovative marketing campaigns to boost brand awareness.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Set individual and team sales goals, motivating staff to meet and exceed these targets.
- Collaborated with the marketing department to plan and execute promotional events and campaigns.
Head SME
Standard Bank of South Africa
Pretoria
01.1998 - 12.2009
- Managed multiple departments at Standard Bank South Africa.
- Managed SME department for several years prior to transferring to Namibia.
Education
Baccalaureate - Management
Tswane University of Science And Technology
Pretoria12-2005
National Diploma - Travel And Tourism
Technikon Pretoria
Pretoria12-1998
Some College (No Degree) - Financial Management
University of South Africa
PretoriaSome College (No Degree) - Organisational Leadership
Havard Business School
OnlineSkills
- Effective Interpersonal Communication
- Data-Driven Problem Solving
- Remote office availability
- Effective Written Communication
- Supportive Interaction Style
- Collaborative and strong Leadership skills
Accomplishments
- Capricorn Group CEO Leadership award 2023
Timeline
Head Client Service and Operations
Capricorn Private Wealth
10.2018 - Current
Head Nedplan Insurance Brokers
Nedbank Namibia
01.2016 - 08.2018
Retail Sales Manager
Nedbank Namibia
06.2011 - 08.2018
Head SME
Standard Bank of South Africa
01.1998 - 12.2009
Baccalaureate - Management
Tswane University of Science And Technology
National Diploma - Travel And Tourism
Technikon Pretoria
Some College (No Degree) - Financial Management
University of South Africa
Some College (No Degree) - Organisational Leadership
Havard Business School
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