Summary
Overview
Work history
Education
Skills
Timeline
Generic

Monga Makonga Anuarite

Windhoek,Namibia

Summary

Dynamic and methodical person. have experience of working with people from different cultures, languages and
traditions. I am motivated to pursue my career in your Company. Having more than 9 years of experience in customer
service, cash register, receptionist.
management as well as planning the longer term recruitment and staff training activities required to ensure the
smooth running of the store. Excellent interpersonal skills allowing me to meet your need and to establish a positive
and supportive working atmosphere among the thigh staff.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work history

Reception assistant

Ambassy of the Republic Democratique of Congo
Windhoek, Namibia
2024.02 - Current
  • Handled sensitive information with confidentiality, maintaining trust within the organisation.
  • Supported administrative staff with clerical tasks when needed.
  • Provided detailed information about company services helping customers make informed decisions.
  • Organised incoming mail for distribution to appropriate departments.

Main Cashier

Winner Bet
Lubumbashi, Republic Democratic of the Congo
2021.09 - 2022.10
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Carried out day-to-day duties accurately and efficiently.
  • Displayed energy and enthusiasm in fast-paced environment.

Polyvalency Cashier

Signal HD
Lubumbashi, Republic Democratic of the Congo
2017.01 - 2019.06
  • Resolved customer complaints professionally leading to higher retention rates.
  • Processed payments swiftly for improved customer experience.
  • Coordinated with team members for smooth shift transitions.

Education

Certificate of Higher Education - Language and Developpement

University of Namibia
Windhoek / Namibia
2021.07 - 2023.07

Scottish Qualifications Certificate - Responsible Management

University of Laval
Laval Quebec / Canada
2022.09 - 2022.11

Bachelor of Science - Information technology

Protestant University of Lubumbashi
Lubumbashi /Republic Democratic of the Congo
2013.08 - 2015.07

Skills

  • Customer relationship management systems
  • Multitasking efficiency
  • Microsoft Office
  • Reception desk operation
  • Bilingual or multilingual

Timeline

Reception assistant

Ambassy of the Republic Democratique of Congo
2024.02 - Current

Scottish Qualifications Certificate - Responsible Management

University of Laval
2022.09 - 2022.11

Main Cashier

Winner Bet
2021.09 - 2022.10

Certificate of Higher Education - Language and Developpement

University of Namibia
2021.07 - 2023.07

Polyvalency Cashier

Signal HD
2017.01 - 2019.06

Bachelor of Science - Information technology

Protestant University of Lubumbashi
2013.08 - 2015.07
Monga Makonga Anuarite