Summary
Overview
Work History
Education
Skills
References
Drivers License
Timeline
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Mikael Shiimi

Ongwediva

Summary

Dynamic IT Support professional with proven expertise at Ongwediva Medipark Private Hospital, excelling in technical troubleshooting and user account administration. Adept at implementing security measures and enhancing system performance, while delivering exceptional customer service. Committed to optimizing IT operations and ensuring seamless user experiences through proactive support and innovative solutions.

Overview

5
5
years of professional experience

Work History

IT Support

Ongwediva Medipark Private Hospital
08.2022 - Current
  • Executed first- and second-level troubleshooting for hardware, software, network, and system issues.
  • Tracked incident progress, ensuring resolution within defined service level agreements.
  • Implemented multi-factor authentication to reduce security breaches.
  • Created and managed user accounts across various systems, including Active Directory and email applications.
  • Provided technical support for desktops, laptops, mobile devices, printers, and scanners.
  • Coordinated hardware repairs and replacements to minimize downtime.
  • Conducted regular maintenance checks to optimize system performance.
  • Assisted with backup and restoration processes as part of disaster recovery plans.
  • Conducted research into new technologies related to IT support services.

IT Technician

Fast Life Technology
05.2021 - 07.2021
  • Provided training sessions for end users on how to use various software programs.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Deployed operating systems.
  • Participated in team meetings to discuss project status updates.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Provided technical support to users via telephone or remote access.
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Assisted with server virtualization projects using VMware ESXi or Hyper-V technologies.

System Administration Internship

Katutura Hospital
11.2020 - 04.2021
  • Assisting with routine maintenance tasks such as checking server logs.
  • Logging all support requests and incidents accurately and efficiently in the helpdesk ticketing system.
  • Managing user access rights and permissions based on organizational policies.
  • Assisting users with software applications and their functionalities.
  • Assisting with backup and restoration procedures for key systems as part of disaster recovery and business continuity plans.
  • Creating user guides and training materials for software and hardware.

Education

BACHELOR OF COMPUTER SCIENCE HONOURS - INFORMATION SECURITY

NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY (NUST)
02.2024

BACHELOR OF COMPUTER SCIENCE - COMMUNICATION NETWORKS

NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY (NUST)
11.2021

Skills

  • Technical support and troubleshooting
  • System maintenance and management
  • User account administration
  • Firewall configuration
  • Customer service and relations

References

  • Mrs. Rauha Hitilasha, IT Manager, Ongwediva Medipark Hospital, HitilashaR@ongwediva-medipark.com, 081 161 3083
  • Mr. Shetu Sheetekela, IT Manager, Medical Imaging, shetu.sheeteka@gmail.com, 0814236776
  • Mr. Abisai Kavera, IT End User Support, Ongwediva Medipark Hospital, AbisaiK@ongwediva-medipark.com, 0852439797

Drivers License

Code B

Timeline

IT Support

Ongwediva Medipark Private Hospital
08.2022 - Current

IT Technician

Fast Life Technology
05.2021 - 07.2021

System Administration Internship

Katutura Hospital
11.2020 - 04.2021

BACHELOR OF COMPUTER SCIENCE HONOURS - INFORMATION SECURITY

NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY (NUST)

BACHELOR OF COMPUTER SCIENCE - COMMUNICATION NETWORKS

NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY (NUST)

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Mikael Shiimi