MELANIE JULIEN KHOE-AOS
Swakopmund, Erongo
Summary
To employ my knowledge and experience with the intention of securing a career in a reputable organization with opportunity for challenges and career advancement while gaining knowledge of new skills and expertise.
Overview
10
10
years of professional experience
Work History
Credit Administrator
AB-Inbev
10.2018 - 04.2020
- Allocated payment
- Processed price claims.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
- Received inbound customer calls related to credit and accounts receivable.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Developed strategies to expedite payments and customer resolutions.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Office Administrator
Clover Namibia (Pty) Ltd
10.2013 - 01.2018
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Processed and reconciled driver balances
- Reconciled inter-company loan accounts
- Assisted auditors with Interim and Year-End Audits
- Ensured stock levels are sufficient and restocked when creating orders
- Processed supplier invoices (including imported).
- Processed return claims and damages in accordance with POD.
- Reconciled CHEP pallet control portfolio and settled disputes.
- Placed customer orders.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
Data Capturer
Survey
07.2013 - 09.2013
- Entered client information into databases quickly and with minimal errors.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained files, records and chronologies of entry activities.
Receptionist
Matroos Building Construction cc
12.2009 - 01.2012
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Education
Bachelor of Business Management -
Namibia University of Science And Technology
Windhoek, Namibia2022
High School Diploma -
Concordia College
Windhoek, Namibia2009
Skills
- Attention to detail
- Computer literacy
- Teamwork and ability to work independently
- Customer service
Strong interpersonal skills
- Time management
- Problem-solving skills
- Active learning
- Organizational skills
Languages
Damara
Native language
English
Proficient
C2
Afrikaans
Proficient
C2
Additional Information
Mrs. Charlviona Uys
Supervisor – Account Receivable
AB-Inbev Namibia
Tel: +264 62 508 8001 | Mobile: +264 81 165 4484
Timeline
Credit Administrator
AB-Inbev
10.2018 - 04.2020
Office Administrator
Clover Namibia (Pty) Ltd
10.2013 - 01.2018
Data Capturer
Survey
07.2013 - 09.2013
Receptionist
Matroos Building Construction cc
12.2009 - 01.2012
Bachelor of Business Management -
Namibia University of Science And Technology
High School Diploma -
Concordia College
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