Melanie Ludeke
Cimbebasia
Summary
Reliable employee seeking Reception/Administrative Assistant position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Receptionist
Pioneerspark Medical Centre
04.2023 - Current
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with onboarding new clients and securing paperwork completion.
- Aviation Medicals: booking of appointment and updating all documentation related to it.
- Booking of Hospital Theater along with the necessary authorizations.
Dispensing Administrative Cashier and Debtors Control Clerk
Eros Family Practice
01.2022 - 03.2023
- Receive payments from patients after consultation
- Submit online claims to medical aid
- Enter transactions on Elixir
- Follow up on outstanding payments from patients
- Carried out day-day-day duties accurately and efficiently
- Supervised work of contracted employees to keep on task for timely completion
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Oversaw daily operations to ensure high levels of productivity
- Processing of daily sales and expenses
- Processing and recon of Customer Accounts
- Processing of Month End Statements
- Generate preliminary information to be used by the Ophthalmologist
- Review patient status
- Perform medical tests
- Generate Reports on patients to be used by Ophthalmologist
Office Administration
Omega Service Station cc
09.2016 - 11.2019
- Carried out day-day-day duties accurately and efficiently.
- Supervised work of contracted employees to keep on task for timely completion.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Oversaw daily operations to ensure high levels of productivity.
- Processing of daily sales and expenses
- Processing and recon of Customer Accounts
- Processing of Month End Statements
Ophthalmic Assistant
Windhoek Eye Centre
11.2015 - 05.2016
- Generate preliminary information to be used by the Ophthalmologist
- Review patient status
- Perform medical tests
- Generate Reports on patients to be used by Ophthalmologist
Receptionist
Windhoek Eye Centre
02.2015 - 10.2015
- Answered central telephone system and directed calls accordingly
- Sorted, received and distributed mail correspondence between departments and personnel
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
- Kept records in CRM to maintain customer data
- Received Cash Payments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Responded to inquiries from callers seeking information
- Resolved customer problems and complaints
- Corresponded with clients through email, telephone or postal mail
- Confirmed appointments, communicated with clients and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Provided clerical support to company employees by copying, faxing and filing documents
Site Manager
Gencon
07.2007 - 01.2015
- Carried out day-day-day duties accurately and efficiently
- Supervised work of contracted employees to keep on task for timely completion
- Oversaw daily operations to ensure high levels of productivity
Hairdresser
Salon Hairitage
12.2003 - 06.2007
- Carried out day-day-day duties accurately and efficiently.
- Served customers and followed outlined steps of service.
Education
Certificate in Hairdresser -
Northlink College
11.2003
High school diploma - undefined
Windhoek High School
12.2002
Skills
- Reading comprehension
- Multitasking abilities
- Responsible
- Computer skills
- Customer service
- MS Office
- Basic math
- Interpersonal Communication
- Teamwork
- Teambuilding
- Clerical
- Supervision
- Written Communication
- Flexible & Adaptable
- Conflict resolution
- Critical thinking
Timeline
Receptionist
Pioneerspark Medical Centre
04.2023 - Current
Dispensing Administrative Cashier and Debtors Control Clerk
Eros Family Practice
01.2022 - 03.2023
Office Administration
Omega Service Station cc
09.2016 - 11.2019
Ophthalmic Assistant
Windhoek Eye Centre
11.2015 - 05.2016
Receptionist
Windhoek Eye Centre
02.2015 - 10.2015
Site Manager
Gencon
07.2007 - 01.2015
Hairdresser
Salon Hairitage
12.2003 - 06.2007
High school diploma - undefined
Windhoek High School
Certificate in Hairdresser -
Northlink College
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