Maximilion Kadeen Kaoseb
Sales and Retention
WINDHOEK,Khomas
Summary
Dedicated administrative professional with excellent customer service skills and extensive knowledge of bookkeeping procedures. Interested in finance and insurance industry opportunities focusing on sales, customer care, and office management. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise, and sales abilities to support and drive substantial growth.
Overview
12
12
years of professional experience
Work History
Head of Sales & Merchandising
African Deli Pty Ltd
Windhoek, Namibia
07.2022 - 12.2023
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Executed strategic sales plans to expand customer base and revenue.
- Analyzed competitors' successes and failures, evaluating impact on market.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Analyzed customer purchase data to identify opportunities for cross-selling and upselling merchandise.
- Reviewed customer complaints regarding product quality or service issues and provided solutions accordingly.
- Ensured compliance with company policies related to safety measures, loss prevention protocols.
- Maintained accurate records of all purchases made from suppliers along with associated costs.
Retention & Leads Administrator
Old Mutual Namibia (Retail Mass)
05.2014 - 06.2015
- Successfully maintained existing clients while generating new business.
- Facilitated communication between financial advisers and lead generation for business growth
- Oversaw the preparation of weekly and monthly reports specifically focused on retention, new business, and leads for EXCO.
- Maintained accurate records of collected data and newly acquired leads
- Streamlined communication for improved client satisfaction.
- I managed financial payments for a nationwide network of Financial Advisers.
- Enhanced premium flow through effective outbound call management based on predetermined schedules.
- Drove higher productivity by successfully closing calls upon first interaction
- Managed and oversaw the leads process and its related tasks.
- Prepared reports on various projects for management review.
Business Activator
Old Mutual Namibia (Retail Mass)
03.2012 - 02.2013
- Executed outbound calls based on established schedules to optimize premium flow
- Ensured timely resolution of calls upon initial contact.
- Oversaw the leads process and its associated tasks with precision
- Providing administrative support.
- Maintained an up-to-date knowledge of industry trends and best practices.
- Analyzed feedback from employees on how they would like to be motivated at work.
- Encouraged team members to develop their skills through professional development opportunities.
- Maintained accurate records regarding employee engagement levels, successes, and areas needing improvement.
Education
Windhoek High School
Skills
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Very well-spoken with advanced telephone and customer service etiquette Languages include English, Afrikaans, and Damara/Nama
- Administer to source, select, screen, and mobilize talent adhering to client's needs
- Deliver consistent outstanding customer service
- Work exceptionally well under pressure and brilliant team player
- Strong verbal communication
- Team liaison
- Extremely organized
- Data management
- Develop and maintain strong and positive relationship with clients
- Team leadership
- Employee Supervision
- Office Administration
- Resourceful and Analytical
- Cross-Functional Collaboration
Languages
English
First Language
Afrikaans
Upper Intermediate (B2)
B2
Damara-Nama
Beginner
A1
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsTeam Building / Company RetreatsWork from home optionPersonal development programsTimeline
Head of Sales & Merchandising
African Deli Pty Ltd
07.2022 - 12.2023
Retention & Leads Administrator
Old Mutual Namibia (Retail Mass)
05.2014 - 06.2015
Business Activator
Old Mutual Namibia (Retail Mass)
03.2012 - 02.2013
Windhoek High School
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