Mauro Anselmo Cirpiano Rogerio
Windhoek,Khomas
Summary
Focused administrator versed in overseeing operations in the Banking Sales field. Possess excellent managerial and leadership abilities. Driven to build lasting client relationships and exceed sales goals. Executive Director experienced at managing business operations in Banking. Enthusiastic professional who leads branch staff in exceeding sales goals while delivering excellent customer service. Sharp banking professional whose talents shine in a competitive, innovative, and creative environment. Track record of increasing sales, improving client retention, and growing customer base.
Overview
20
20
years of professional experience
2025
2025
years of post-secondary education
Work history
Executive Director
Bank BIC Namibia
Windhoek, Khomas
12.2018 - Current
- Designed sales and service strategies to improve revenue and retention.
- Consistently complied with company policies and government regulations.
- Developed standard operating procedures.
- Interviewed a average of 5 mortgage loan applicants per month.
- Monitored key performance metrics.
- Recruited and hired new branch employees.
- Oversaw recruitment and onboarding process for new employees.
- Proactively identified and solved complex strategy problems that impact sales management and business direction.
- Mentored staff to increase sales success and productivity.
Director (position on hold)
Banco BIC Angola
Luanda , Angola
04.2015 - Current
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Developed strategic partnerships to expand client base.
- Line managed team of 50 employees.
- Supervised and developed high-achieving staff, providing orientation, training, support and direction.
- Built and maintained positive relationships with employees, enhancing staff retention figures.
- Resolved staff and client issues effectively and efficiently, enhancing business performance and growth.
- Supported marketing strategy and advertising initiatives that built brand awareness and reputation.
- Reviewed reports from subordinate management to identify areas of opportunity.
Corporate Center Manager
Banco BIC Angola
Luanda Angola
04.2011 - 04.2015
- Increased revenue by upselling and recommending products.
- Oversaw daily operations to achieve high productivity levels.
- Managed on-site evaluations, internal audits and customer surveys.
- Developed appropriate resources to meet needs of diverse audiences.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Supported team by demonstrating respect and willingness to help.
- Applied positive customer service approach to increase satisfaction levels.
- Improved efficiency and productivity by acquiring new skills.
Branch Manager
Banco Millenium Angola
Luanda , Angola
10.2010 - 03.2011
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Oversaw a branch team consisting of 6 customer service representatives.
- Performed daily maintenance of loan applicant database.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Developed and maintained relationships with local real estate agents.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
Branch Manager
Banco BIC Angola
Luanda Angola
05.2009 - 09.2010
- Designed sales and service strategies to improve revenue and retention.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Oversaw branch team consisting of 6 customer service representatives.
- Performed daily maintenance of loan applicant database.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Developed and maintained relationships with local real estate agents.
- Recommended loan approvals and denials based on customer loan application reviews.
Deputy Manager
Banco BIC Angola
Luanda Angola
04.2008 - 05.2009
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
- Designed employee incentives and recognition schemes to achieve team targets.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Expanded customer base through strong service and multi-channel marketing strategies.
Account Manager
Banco BIC Angola
Luanda, Angola
04.2007 - 03.2008
Credit Analyst
Banco BIC Angola
Luanda, Angola
04.2007 - 03.2008
Treasurer
Banco BIC Angola
Luanda, Angola
03.2006 - 04.2007
Teller
Banco BIC Angola
Luanda, Angola
05.2005 - 03.2006
Chief Representative Officer
Banco BIC Angola (Representative Office SA)
Johannesburg
12.2022 - Current
- Assisted with the preparation of budget and expense reports.
- Answered questions and addressed concerns from employees promptly through email, phone and in person.
- Formed productive working relationships with colleagues to improve team efficiency and performance.
- Communicated clearly and concisely to improve customer engagement and understanding.
- Managed multiple contact channels simultaneously, including telephone, email and webchat.
- Retained knowledge of service offerings to cross-sell and upsell banking products.
- Increased customer satisfaction through prompt, friendly and professional service.
- Tailored banking solutions to individual needs for optimal customer satisfaction.
Education
Postgraduate - Digital Marketing
Universidade AIEC
Brasil 01.2023 - 11.2023
Graduate - Business Administration
Universidade Gregório Semedo
Luanda10.2020
Executive MBA - Business
Harvard Online
HarvardBachelors in Mathematics - Science
Universidade Agostinho Neto
Luanda, Angola2005
Skills
- Data course by Cisco Systems
- Exceptional customer service
- Risk management
- Excellent communication skills
- Account analysis expertise
- Multi-tasking ability
- Corporate governance
- Marketing understanding
- Negotiation
- Business analysis
- Excellent time management skills
- Complex problem solving
- People-oriented
- Operational management
- Mentoring and training
- Business development
Timeline
Postgraduate - Digital Marketing
Universidade AIEC
01.2023 - 11.2023
Chief Representative Officer
Banco BIC Angola (Representative Office SA)
12.2022 - Current
Executive Director
Bank BIC Namibia
12.2018 - Current
Director (position on hold)
Banco BIC Angola
04.2015 - Current
Corporate Center Manager
Banco BIC Angola
04.2011 - 04.2015
Branch Manager
Banco Millenium Angola
10.2010 - 03.2011
Branch Manager
Banco BIC Angola
05.2009 - 09.2010
Deputy Manager
Banco BIC Angola
04.2008 - 05.2009
Account Manager
Banco BIC Angola
04.2007 - 03.2008
Credit Analyst
Banco BIC Angola
04.2007 - 03.2008
Treasurer
Banco BIC Angola
03.2006 - 04.2007
Teller
Banco BIC Angola
05.2005 - 03.2006
Graduate - Business Administration
Universidade Gregório Semedo
Executive MBA - Business
Harvard Online
Bachelors in Mathematics - Science
Universidade Agostinho Neto
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