Mathew N. Shikongo
Windhoek, Khomas
Summary
Results-oriented IT support graduate with expertise in Information Technology, Information Security, System Administration, and Networking. I am a highly organized individual with excellent communication and interpersonal skills. I am equipped with an extensive understanding of IT strategies and concepts that will enable the organization to attain innovative solutions while ensuring that governmental laws and regulations are not violated.
Overview
1
1
year of professional experience
Work History
IT Support Consultant
NEO LIFE NAMIBIA
04.2023 - 05.2023
- Installed and configured operating systems and applications..
- Installed printer
- Connect all Computers to UPS.
- Make sure all users data's are backed up.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
IT Systems and Network Administrator Intern
Namibian Broadcasting Corporation
09.2022 - 11.2022
- • Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, Computer workstations, connections to the Internet, and peripheral equipment.
- Diagnosed and resolved hardware and software issues.
- Collaborated with associates in both technical and non-technical contexts.
- Prepared trouble resolution and analysis, project status, equipment reports.
- • Support and maintain MS Server/Desktops and MS Exchange.
- • Control and monitor e-mail use, Web navigation, and installed software’s.
- • Perform data backups and disaster recovery operations.
- • Networks and internet systems
- • Remote server connection.
- • Perform shell scripting or other basic scripting tasks.
- • Office 365 Administration.
- • Manage and maintain Server infrastructure.
- • Provide first-line hardware and software support on PC, laptops, desktops, Printers, VOIP (telephones).
- • Provide first-line hardware and software support on PC, laptops, desktops, Printers, VOIP (telephones).
- • Configured hardware, devices, and software to set up workstations for different users.
- • Provide desktop and Server support.
- • Enforce computer Security measures.
- Identified and resolved network congestion issues and bottlenecks.
- Researched and recommended new technologies and strategies for improving system performance.
- Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
- Demonstrated strong analytical, troubleshooting and problem-solving skills.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
Education
Bachelor of Science - Information Technology
Triumphant College
Windhoek04.2023
Skills
- Business Development
- Hardware Repair
- Software Evaluation
- Microsoft Active Directory
- Virtual machine (VMware)
- Team work/ Collaboration
- Time management skills
- Client Relations
- Reports generation and analysis
- Exhibit good communication skills, written and verbal
- Computer System Maintenance
- Data Recovery
- Microsoft Windows and Office
- LAN and WAN Assessment
References
MR. THOMAS MAX
ICT SENIOR ADMINISTRATOR
+264 81 36 44 722
shikongomax@gmail.com
MR. HEINO PLAATJIES
IT SUPERVISOR (NBC)
+264811461142
MR. LENIS HEITA
NIPDP (SYTEM ANALYSIST)
+264818415725
lenis.heita@gmail.coam
Languages
OSHIWAMBO
Native language
English
Advanced
C1
Timeline
IT Support Consultant
NEO LIFE NAMIBIA
04.2023 - 05.2023
IT Systems and Network Administrator Intern
Namibian Broadcasting Corporation
09.2022 - 11.2022
Bachelor of Science - Information Technology
Triumphant College
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