Martinlina Seranline Karutjaiva
Windhoek
Summary
I am an accomplished Senior Radiographer and clinical operations leader with over a decade of healthcare experience, specializing in the strategic management of high-volume radiology departments. Proactive professional with a proven track record of optimizing workflow efficiency, managing complex Radiology Information Systems (RIS/PACS), and reducing patient waiting times. Adept at handling budgeting, human resource logistics, and compliance with healthcare standards while maintaining top-tier patient care. A collaborative leader who successfully bridges the gap between clinical teams, radiologists, and administrative executives to drive operational excellence and practice growth. A well seasoned all round Radiographer as a background across different Diagnostic Radiography modalities.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Part-time lecturer UNAM -Radiology
University of Namibia
Windhoek
2025.06 - Current
- Clinical practical Training on different Modalities
- Advised students on academic progress to ensure positive results.
- Presentations on Vast Radiology Topics
Clinical Operations Manager-Senior Radiographer
Intermediate Hospital Katutura
Windhoek,, Khomas
2023.12 - Current
- Conducted diagnostic imaging examinations on patients, ensuring image quality and safety standards were met.
- Ensured compliance with radiation protection regulations whilst carrying out various radiographic tests.
- Established protocols for emergency situations ensuring prompt response during critical times.
- Provided high-quality diagnostic images to doctors, aiding swift medical decisions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed duties to deliver on targets with accuracy and efficiency.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
- Developed comprehensive operational policies to ensure regulatory compliance.
- Coordinated staff training sessions to enhance skills and knowledge.
- Oversaw procurement of office supplies for smooth day-to-day operations.
- Promoted positive working environment with regular team meetings and communication.
- Handled complaints professionally, resulting in increased patient satisfaction levels.
- Implemented new scheduling system for improved patient flow.
- Recruited high-quality medical and support staff to enhance service delivery.
- Maintained optimum stock levels through careful inventory management.
- Liaised effectively with medical professionals for seamless care coordination.
- Facilitated successful audits through meticulous record-keeping and documentation.
- Mitigated risks by enforcing strict health and safety protocols within the practice.
- Reduced waiting times by overhauling appointment booking procedures.
- Ensured timely invoicing and payment collection from patients, maintaining financial stability of the practice.
- Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
- Interacted with and addressed patients complaints, finding mutually beneficial solutions.
- Arranged duty and holiday rotations, liaising with staff to provide satisfactory coverage.
- Monitored and evaluated performance of practice, suggesting improvements to save on operating cost.
- Developed and maintained practice insurance policies in liaison with insurers and professional advisers.
Senior diagnostic radiographer
Medical Imaging
Windhoek
2017.05 - 2023.11
- Performing Scans: Using equipment like X-rays, CT (Computed Tomography), MRI (Magnetic Resonance Imaging) room safety, mammography, and ultrasound.
- Patient Care: Explaining procedures to patients, keeping them comfortable, and positioning them correctly to get accurate images.
- Safety & Compliance: Ensuring proper radiation protection to protect patients, staff, and themselves.
- Collaborating with Teams: Working alongside doctors, nurses, and surgeons (e.g., providing live imaging during theater procedures).
- Image Management: Processing the images and ensuring they are clear enough for radiologists or doctors to interpret.
- finances: Processing payments during after hours schedules
- Inventory: Stock Management
Education
Junior Secondary School - High School
Ministry of Education
Otjiwarongo 2001.04 - 2006.11
Senior Secondary School - Science Field
University of Cambridge International Examinaions
Otjiwarongo, OtjozondjupaBachelor of Radiography (Diagnostics)(Honours) - Allied Health Sciences
University of Namibia
Windhoek, KhomasIV Management for Radiographers - Allied Health Sciences
University of Stellenbosch
South AfricaMammography - Allied Health Sciences
Cape Peninsula University of Technology
Cape TownHealth Information's Systems Management - Allied Health Sciences
University of science and Technology
Windhoek, KhomasComputed Tomography - Allied Health Sciences
Medical Imaging
Windhoek, KhomasMaster of Health Sciences - Allied Health Sciences
University of science and Technology
Windhoek, KhomasQuality Management and Risk Management - Allied Health Sciences
HPCNA
Windhoek, KhomasQuality Assurance in Radiography control - Radiation Safety
Namibia X-Ray
Windhoek, KhomasHospital Quality Standards and Quality Improvement - Allied Health Sciences
HPCNA
Windhoek, KhomasSkills
- Innovative thinking
- Technology integration
- Institutional collaboration
- Knowledge of regulatory standards
- Interpersonal effectiveness
- Constructive criticism
- Leadership in diverse environments
- Technical proficiency
- Financial Forecasting
- Customer relationship management
- Mentoring and coaching
Languages
English
Fluent
Afrikaans
Advanced
Otjiherero
Native
Damara-Nama
Intermediate
Affiliations
- Interior design, Singing, Sewing and community services
Accomplishments
Recognition for support in IV training for Radiographers University of Namibia. PACCORI Pan African Congress award of recognition in trophy for representing a SADC Country- Radiology first time for Namibian Radiographers.
Timeline
Part-time lecturer UNAM -Radiology
University of Namibia
2025.06 - Current
Clinical Operations Manager-Senior Radiographer
Intermediate Hospital Katutura
2023.12 - Current
Senior diagnostic radiographer
Medical Imaging
2017.05 - 2023.11
Junior Secondary School - High School
Ministry of Education
2001.04 - 2006.11
Senior Secondary School - Science Field
University of Cambridge International Examinaions
Bachelor of Radiography (Diagnostics)(Honours) - Allied Health Sciences
University of Namibia
IV Management for Radiographers - Allied Health Sciences
University of Stellenbosch
Mammography - Allied Health Sciences
Cape Peninsula University of Technology
Health Information's Systems Management - Allied Health Sciences
University of science and Technology
Computed Tomography - Allied Health Sciences
Medical Imaging
Master of Health Sciences - Allied Health Sciences
University of science and Technology
Quality Management and Risk Management - Allied Health Sciences
HPCNA
Quality Assurance in Radiography control - Radiation Safety
Namibia X-Ray
Hospital Quality Standards and Quality Improvement - Allied Health Sciences
HPCNA