MARTHA POMBILI NDAPANDA ALFEUS
Summary
Resourceful professional with strong computer literacy and proficiency in MS Office Suite. Possesses effective communication and interpersonal skills, coupled with solid research and numerical capabilities. Recognised for problem-solving skills and reliability in team settings, committed to delivering exceptional customer service while managing time and multitasking efficiently.
Overview
1
1
Certification
10
10
years of professional experience
Work history
Enquiry Clerk
BANK WINDHOEK |CAPRICORN BRANCH
12.2020 - 07.2026
- Assist with clients' account-related queries face to face and telephonically within agreed service timelines.
- Process client instructions including account maintenance, debit card and credit card requests, stop orders, card limit amendments, and notices in compliance with governance standards.
- Handled clients’ complaints and established effective feedback mechanisms.
- Ensure compliance with legislative, audit, and internal control requirements.
- Support management decision-making by providing timely and reliable operational and customer-related information.
- Provide administration and operational support to management by compiling daily Branch reports; assistinging with branch reconciliations, petty cash preparation, and internal transfers.
- Delivered professional sales support and initiated cross-selling and client referrals.
Teller
BANK WINDHOEK | OMUTHIYA BRANCH
06.2017 - 11.2020
- Validated and processed cash withdrawals and deposits, ensuring accuracy and compliance with financial regulations.
- Monitored daily cash flows and balanced financial records to support branch operations.
- Delivered exceptional customer service, resolving enquiries efficiently and professionally.
- Provided administrative clerical support and resolved enquiry-related issues to enhance customer experience within the branch.
- Key responsibilities:
- Reason for leaving: Promoted
Relief Support Officer
BANK WINDHOEK-CREDIT DEPARTMENT | WINDHOEK
03.2017 - 05.2017
- Conducted credit data analysis and evaluation to support decision-making.
- Managed credit data capturing and documentation filing to ensure accurate record-keeping.
- Key responsibilities:
- Reason for leaving: Permanent Appointment
Intern: Accountant
MINISTRY OF EDUCATION ARTS & CULTURE | RUNDU
03.2016 - 07.2016
- Key responsibilities:
- Updated employee information to ensure accuracy and compliance
- Processed overtime payments for staff members, ensuring timely and accurate compensation
- Provided administrative support by completing necessary documentation
- Compile PAYE 5 duplicates
- Reason for leaving: Better Career Opportunities
Education
Bachelor Of Economics Honors -
NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY
Windhoek 02.2026 -
Certificate - Credit Risk Analysis and Modelling
UNIVERSITY OF NAMIBIA
Bachelor of Business Management Honors -
NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bachelor of Economics -
NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY
Grade 12 - undefined
UUKULE SENIOR SECONDARY SCHOOL
Skills
- Data analysis
- Computer literate (MS Office Suite)
- Analytical problem-solving
- Research & Numerical Skills
- Customer Service Excellence
- Time Management & Multitasking
- Effective communication
- Integrity and reliability
- Team Player
Certification
- Duty of Care & Teller offered by Bank Windhoek:31/07/2017
- Basic Fire Fighting, offered by Emergency Management Training Services :20/04/2023 through Bank Windhoek nominations
- Nominated as Bank Windhoek Omuthiya; Branch's Connector of Positive Change 2021/2023
- Nominated as Bank Windhoek Omuthiya; Branch's Mobile App Ambassador 2021/2023
References
- Veronica, Kasetura, Supervisor: Administration, KaseturaV@bankwindhoek.com.na, +264 61 299 1430, +264 81 146 0043, Bank Windhoek-Capricorn Branch
- Heinrich, Nekundi, Branch Administrator, NekundiH@bankwindhoek.com.na, +264 83 299 3570, +264 81 483 9993, Bank Windhoek – Oshakati-North
- Natalia, Sheclongo, Admin Support Clerk, SheclongoN@bankwindhoek.com.na, +264 83 299 3488, +264 81 227 9338, Bank Windhoek – Omuthiya
Timeline
Bachelor Of Economics Honors -
NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY
02.2026 -
Enquiry Clerk
BANK WINDHOEK |CAPRICORN BRANCH
12.2020 - 07.2026
Teller
BANK WINDHOEK | OMUTHIYA BRANCH
06.2017 - 11.2020
Relief Support Officer
BANK WINDHOEK-CREDIT DEPARTMENT | WINDHOEK
03.2017 - 05.2017
Intern: Accountant
MINISTRY OF EDUCATION ARTS & CULTURE | RUNDU
03.2016 - 07.2016
Grade 12 - undefined
UUKULE SENIOR SECONDARY SCHOOL
Certificate - Credit Risk Analysis and Modelling
UNIVERSITY OF NAMIBIA
Bachelor of Business Management Honors -
NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bachelor of Economics -
NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY