MARTHA DA CRUZ UGELWI
Wi,Namibia
Summary
Highly adaptable and self-motivated professional with a strong foundation in effective communication, ethical decision-making, and resilience under pressure. Demonstrates a commitment to maintaining integrity while navigating challenging environments. Seeking opportunities to leverage these core competencies in roles that demand strategic thinking and dedication to excellence.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Hotel receptionist
HOTEL PENSION
Windhoek, Namibia
12.2015 - 05.2016
- Planned schedules to support consistent service delivery and reception coverage.
- Greeted and checked-in guests promptly and professionally.
- Managed room availability charts to ensure zero overbooking.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Increased efficiency by swiftly resolving any complaints or issues.
- Maintained clean and organized reception area, creating a welcoming atmosphere.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Managed incoming calls effectively using switchboard systems.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
Credit and debt controller
TWINSDAY LOGISTICS
Windhoek, Namibia
05.2015 - 12.2015
- Followed up with customers to collect specific financial information and verify details for preparation of forms.
- Organized and carried out month-end, quarterly and year-end processes.
- Resolved invoice coding and tracked recurring expenses for accrual entry.
- Ensured compliance with all regulatory requirements through rigorous monitoring and updating of policies.
- Produced timely financial reports with strict adherence to deadlines.
Education
Certificate of Higher Education - SOCIAL SCIENCE
A.SHIPENA SECONDARY SCHOOL
NAMIBIA 01.2007 - 11.2012
Skills
- Effective communication
- Self-motivation
- Ethical decision making
- Resilience under pressure
- Administration
- Client Relationship Management
- Positive attitude
Languages
English
Fluent
Afrikaans
Advanced
Portuguese
Fluent
DAMARA/NAMA
Fluent
OSIHERERO
Elementary
REFERENCE
Twins day logistics -Diego da Silva : 0814377349
Miss Ester Benjamin : 0812174691
Miss Josefine Alexandra: 0816287361
Timeline
Hotel receptionist
HOTEL PENSION
12.2015 - 05.2016
Credit and debt controller
TWINSDAY LOGISTICS
05.2015 - 12.2015
Certificate of Higher Education - SOCIAL SCIENCE
A.SHIPENA SECONDARY SCHOOL
01.2007 - 11.2012
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