Martha Nangolo
Windhoek, khomas
Summary
Customer-focused professional with expertise in sales assistance and cash handling. Fostered strong relationships through effective communication and problem-solving, enhancing overall sales performance. Managed inquiries and service scheduling, ensuring operational efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
Sale person
Cell care
Windhoek
05.2025 - Current
- Assisted customers with cell phone, accessory, and device plan selections at Cell care.
- Processed device activations, upgrades, and account changes for customers.
- Recommended cases, chargers, and accessories based on customer needs.
- Handled customer questions, complaints, and returns with clear communication.
- Collaborated with Cell care team to meet store sales goals.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
Secretary
Shisha shine car wash
Windhoek
02.2024 - 02.2025
- Managed customer calls and walk-in inquiries at Shisha Shine car wash reception.
- Scheduled service appointments and coordinated daily customer bookings.
- Greeted customers and directed them to appropriate service areas.
- Communicated service updates between customers and wash staff.
- Handled messages, email correspondence, and routine administrative tasks.
- Recorded client details and maintained office files for Shisha Shine car wash.
- Prepared invoices, receipts, and payment records for customer transactions.
- Ordered office supplies and monitored front desk inventory.
Cashier
Future fresh
Windhoek
10.2022 - 05.2023
- Handled cash, card, and mobile payments for grocery transactions.
- Processed customer purchases at Future fresh checkout using point-of-sale system.
- Greeted shoppers and answered product and pricing questions.
Education
Iipumbu Sss
Oshakati , Namibia Skills
- Sales strategy development
- Upselling techniques
- Customer relationship management
- Sales management
- Customer engagement
- Follow-up communications
- Conflict resolution
- Problem solving
- Effective communication
- Team collaboration
- Service scheduling
- Cash handling
- Inventory control
- Customer referrals
- Profit generation
- Networking
Timeline
Sale person
Cell care
05.2025 - Current
Secretary
Shisha shine car wash
02.2024 - 02.2025
Cashier
Future fresh
10.2022 - 05.2023
Iipumbu Sss